---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Create a choice record

# Create a customer success choice record {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a record to set up the categories for the customer success choices.

## Vorbereitungen

Role required: sn_ti_core.write

## Prozedur

1. Navigate to WorkspaceCSM/FSM Configurable Workspace and select the List icon.
2. Navigate to the Customer SuccessCustomer Success Choice and click New.
3. Enter a name for the Customer Success choice.
4. Select the category as Customer Success Definition from the list.
5. Select the dependent category from the list.
6. Enter a description for this record and click Save.  
   The customer success choice record you create will be available as a sub category when you create success plays.