---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# AI search with Recommended Actions

# AI search with Recommended Actions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use AI search with Recommended Actions to create contexts and search for relevant records.  
Hinweis:  
The AI search is available only if you have configured the Recommended Actions application to display relevant results for the search query. See [Set up recommended actions for account onboarding](https://servicenow-prod.fluidtopics.net/wEfHNejdtqgqhNIOu5SqIQ "Set up recommended actions to display relevant recommendations in the account onboarding playbook.") for details.

AI search results and genius results are displayed in the Search tab of the Recommended Actions component in the contextual side panel. Agents can initiate actions from the search cards directly to resolve an issue.  

<br />

The search results from the configured search sources are displayed in the form of cards. These cards are previews of search records. You can select the card to view the record details or directly take actions through the cards. The
most relevant answers are displayed as top results in the form of genius result cards.  
Search is available for the following:

* Account onboarding cases and case tasks
* Success cases and success case tasks
* Engagements
* Touchpoints
* Risks and issues
* Success initiatives
* Success objectives
* Success outcomes
{#account-lifecycle-ai-search__ul_wzm_njc_b2c}

For more details on how to enable AI search and create search contexts, see [Configuring AI search in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-configuring-ai-search&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).