--- Release : - australia ft:locale : - Deutsch ft:publication_title : - Australia Customer Success Management ft:clusterId : - actle bundleId : - actle workflow : - Customer and Industry --- Australia Customer Success Management - [Customer Success Management](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-events-landing.html?contentId=BvApUmcR2Yl5NbTgKaoc7w) - [Explore](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-explore.html?contentId=CPlhMlaMTLaSB4OZMpd1Pg) - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-playbook-overview.html?contentId=ohYHx24Vl1bhXSYHuPQOCA) - [Onboarding playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-onboard-playbook.html?contentId=ncoA7FOzn4hI_h9SPr7AMA) - [Onboarding case and case tasks](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-case-case-tasks.html?contentId=sXH3gQniZuMpVS9ItAhNjA) - [Data import and validation](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-data-import-valid.html?contentId=OGJvJbCODYFeLqn20paOVQ) - [Customer success](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-events-customer-success-about.html?contentId=kL6__tQb9j4ZxwloDTxcfw) - [Engagements](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-engagement.html?contentId=VlG4vLiXdYIElknXIexbBQ) - [Health framework](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifeycle-health-frmwk.html?contentId=HDxKSYE8l2zRE1Ye4OPtKA) - [Risk framework](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-risk-frmwrk.html?contentId=p0mkL8uezUE8mX4TnaKrtg) - [Touchpoints](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-touchpoints.html?contentId=Hg7ey1VrkHho7cvh1r9ICw) - [Product adoption and capability usage](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-product-adopt.html?contentId=uoP_7xDOWubucXK6krm~ww) - [Product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-par-roadmap.html?contentId=kMTU4KutP3X3Vqmc9cDaAQ) - [Data Context Engine](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-metric-data.html?contentId=t2X7QyOz6nAX5mbPMS06ig) - [Data Context Engine (DCE) Insights](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-dce-insights.html?contentId=2u07In87cXnd~hNFClKphA) - [Success blueprint template](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-blueprint.html?contentId=RFQVWsr4Mh3HnXRPaYC7MA) - [Playbooks](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.html?contentId=bIAqZs92Lb6Ra~kf2flyjA) - [Success case playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-playbook.html?contentId=_n~rmD47c~OisJm4SKsBEw) - [Internal play playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-internal-playbook.html?contentId=NpwHCkZd9PCRno0Gj2nYtQ) - [Renewal playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-renewal-playbook.html?contentId=0jtuLJw5er~Su3ZBNuo2Aw) - [Implementation record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-imp-record.html?contentId=Ad20c7_LgwEuqiEwvieSpw) - [Configure](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-events-landing-page.html?contentId=AE~505RL9CgnMhNkXcmb9A) - [Activate](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-activate.html?contentId=lv6gwyFVjYnoISqiWVf45Q) - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-configure.html?contentId=0YMgx29bKkzfc0OG9Jg8CQ) - [Set up playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-playbook.html?contentId=3A63~g5e3wvZvgfGqHtMqg) - [Create an account onboarding case](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-case.html?contentId=mAhzcUgIXNPE3hfZXrjZfQ) - [Initial setup](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-playbook-initiate.html?contentId=hruxfBxB47_JGU7FnQzCHQ) - [Data capture and validation](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-playbook-data-capture.html?contentId=UXiG~0sIp5u0PA5u2GpkRg) - [Account onboarding data validation flow](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-import-flow.html?contentId=2YlsR4ZU~uTykWQqEPlWHg) - [Field and record level validations](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-data-valid-assist.html?contentId=CMgW_~BhhzCldyGqjp7utQ) - [Configure the data import task](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-import-builder.html?contentId=W~CYhd4LkwYeZVAHjRxuuw) - [Add the data import task](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-add-data-import.html?contentId=cEykZFqPXPFxdKbIgCpCAA) - [Import data into the playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-import-data.html?contentId=Q62vV4w5JQa36pvrK7NAZQ) - [Development and automation](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-playbook-development.html?contentId=HHBgpZ2LijhBmsABjgV4cA) - [Testing, training, and go-live](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-playbook-test-golive.html?contentId=pzyTm7awDUmf1qoM~hA7Lg) - [Close an account onboarding case](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cancel-case.html?contentId=pyQEDuynW1vmNHrBVaXqDg) - [Configure playbook activities](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-pad.html?contentId=I89RtkMf~x69c_UZvjeNRw) - [Configure playbook tasks](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-configure-simple.html?contentId=GBVBCyBhwbGdsApPMXJ4ww) - [Set up recommended actions](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-rec-action.html?contentId=5a5c2htl7uwqSDAvnvxpeA) - [Back up staging table](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-backup.html?contentId=DOLkwGOLr3s679_Y3q6sfQ) - [Customer success](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-config-cust-success.html?contentId=biumhtuEVYWEV3cDodyRxg) - [Basic setup](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-basic-config.html?contentId=0hpr9OmzRyo4haj1~b8kkQ) - [Create an engagement](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-engage.html?contentId=RsytqrfCXgkDvzGlCS2c5A) - [Create a success objective](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-object.html?contentId=3aXU4SJIOckloJtVbyRZew) - [Create a primary success outcome](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-outcome.html?contentId=ijU0rrfBfIR2vVuJ_wJxQw) - [Create a success initiative](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-initiative.html?contentId=LYDYiXuaPy4hy2mDw26S8A) - [Create an applicable success outcome](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-applicable-outcome.html?contentId=7BOVBr_FmEln~ZdHgmJonw) - [Close or cancel a success initiative](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cancel-success-initiative.html?contentId=Y~FiW7kO4ixIJbiehfFrQA) - [Create a touchpoint](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-touchpoint.html?contentId=UIVvkM8dVuN0sXKaHHfOuw) - [Create a risk signal](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-risk-signal.html?contentId=viiwioCMZxnMI17gXaQAlw) - [Create a definition record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-ale-defn.html?contentId=TW8Q7xsndG0j04uCn2HqDw) - [Create a choice record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-ale-choice.html?contentId=xXDirS6nG1U4o1sLiwxXpA) - [Create a success play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-success-play.html?contentId=68K3YJM_iUHOPSPGpYvqSQ) - [Define subflows for success plays](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-config-subflow.html?contentId=I00xdMedKquJ8bUI2j71cQ) - [Manage playbooks](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-manage-cust-succ-playbooks.html?contentId=DwVxx5bL8EvfQnK0dfJemg) - [Create an internal play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-internal-play-playbook.html?contentId=PZBgZni3_PiShqDJMCLx5g) - [Create an internal play record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-internal-play.html?contentId=aMgMb~hVAB3pY0zNsT~QlA) - [Create an internal play task](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-internal-play-task.html?contentId=MhB38ouFLw100U171M_YSA) - [Close or cancel an internal play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cancel-internal-play.html?contentId=FxH1XYK7tIVtiCwJGx_Hzg) - [Create a customer play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.html?contentId=qAuFYVTQeMK1n75dlZmyaw) - [Create a customer play record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-success-case.html?contentId=up1bY37rf4r6UORLhNzstQ) - [Create a customer play task](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-success-case-task.html?contentId=4FS4Nw6pmsRu75dspowTPg) - [Close or cancel a customer play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cancel-success-case.html?contentId=prNm~O0sQEERwJiIzvcpVg) - [Create a renewal playbook](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-renewal-playbook.html?contentId=JmvikC5JaHz3s~8oN9zzow) - [Set up the Data Context Engine](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-dce.html?contentId=hszZbHVsjsCBSo2TSj2HYg) - [Define the data source](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-define-data-source.html?contentId=6tN3CkdcyAYflzYa2TsA3A) - [Define a calculated metric data source](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-define-data-source-calculate.html?contentId=JkcnehOjblowXMmjyq00ng) - [Define a table data source](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-define-data-source-table.html?contentId=2WrCBwCkrXE9DBoQ4oQBKQ) - [Define a Workflow Data Fabric table data source](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.html?contentId=WZb9gmRdjcCS5aCMD7xr5Q) - [Configure the Context Engine Mapper](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-define-context-engine-mapper.html?contentId=Js1bUdBedWb1DVV4qXGF4w) - [Configure DCE Visualizations](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-configure-dce-visual.html?contentId=1dOOQVoP9CwytSnU63SOfQ) - [DCE Insights tables](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-dce-insights-table.html?contentId=reLOZNgwrt5xpMUXkbWubA) - [Create a product capability](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-prod-cap.html?contentId=LgTtdyNC~s75X7P~HU0wfw) - [Product and capability usage records](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-prod-usage-data-model.html?contentId=L4HuYGsM~YPhMu5Q92cJNw) - [Create a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-par-roadmap.html?contentId=Ji1_PNCeik~w7xdUyyON8g) - [Create a product adoption roadmap template](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-par-roadmap-temp.html?contentId=awjgzntGJfqvWWW619YZPA) - [Manage engagements](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-manage-engagement.html?contentId=H_RcnPxcxYbfLlu~vJAvNA) - [Calculate the engagement health score](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-health-defn.html?contentId=DQei0eM9r7FyeOBX7WEscg) - [Define risk criteria](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-risk-defn.html?contentId=F3SpPXc5sQL5fhNQyElRaw) - [Sample risk definitions](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-risk-demo-data.html?contentId=ahtiTjptYxsj9ZIFRfmeBQ) - [Setup the color banding table](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-setup-color-banding.html?contentId=cnh4C4PrVls7E02_sHRwPw) - [Create a success blueprint template](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-blueprint-template.html?contentId=0tjEcp3hShUgO8T_p0nW7w) - [Create a success blueprint](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-blueprint.html?contentId=hoXXydAC6DD9kmc4R4mNrw) - [Measure success rate](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-score-calc.html?contentId=IJRwiLNWJx~fCWTACohcpQ) - [Success initiative roadmap](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-roadmap.html?contentId=QOel_B9OUS8GzGsImZpBrg) - [Create an implementation record](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-imp-record.html?contentId=AeAoMCg~Yo74jd2fxED7kQ) - [Microsoft Dynamics CRM integration](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-crm-integration.html?contentId=Lckfeg0XB_1kg_pX5htczQ) - [Create a renewal opportunity](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-crm-opportunity.html?contentId=3Khiq4oxTnekjCRY3l~Zsw) - [Create a CRM task](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-crm-task.html?contentId=s5L3gyNu1O6hx3E2GavtAg) - [Use](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-customer-success-landing-page.html?contentId=YOIT7f_dooF_i32oNUWGog) - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use.html?contentId=IAPhzAKti9NjmrqyjIxJvg) - [Account onboarding landing page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-events-onboarding-landing.html?contentId=12JQW4rhdNOb14pUvbz0rQ) - [View cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-csm-portal.html?contentId=g0pYk_aVG3NggA9qACCOzw) - [Recommended Actions](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-oob-rec.html?contentId=pZOjHXBl0JX_5Dd4doLLiw) - [Create a success play](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-create-onboard-success-play.html?contentId=dVgMj0ouA~bbgHZZk4qK0A) - [View related items](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-related-items.html?contentId=OG5DyvPgd9hrWUI1cfKZLw) - [Knowledge base](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-knowledge-base.html?contentId=cy65QC3HEVw1OduNO~H~jA) - [Customer success](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-use-cust-success.html?contentId=SPsIOCEroa6msNHinrz4Gg) - [Success report dashboard overview](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-report-overview.html?contentId=OW3HEOu9X4GqMdDMX~_AQw) - [Success report dashboard](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-report.html?contentId=PBnzQjJjMlRnrD_nJFaRhA) - [Success portfolio dashboard](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-landing.html?contentId=1JGvp02LwYzyma2IGOwpZA) - [Risk portfolio dashboard](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-risk-portfolio.html?contentId=THUGn8TjoYkfazH~TI4FDg) - [Risk and issues page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-risk-issues-page.html?contentId=lw3X~gdDuvpf~ce~Vwmubw) - [Associate risk signals](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-risk_signal_solution.html?contentId=aP6GD32fJLCo9aYXJdaDDA) - [Engagement home page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-engage.html?contentId=BjKYtncc6MdBynjZ8~S3Cw) - [Success objective record page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-success-object.html?contentId=7wYzrG9ip6vdeWWGSLM_Zg) - [Primary success outcome record page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-sucess-outcome.html?contentId=2nUZvg24uFCDgSRqxxah0A) - [View product usage and capability data](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-prod-cap-usage.html?contentId=~61rgpv1YqV0B79i2M~y9w) - [View a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-par-roadmap.html?contentId=bErY7P~3MbIKf2wgp1vZAw) - [View cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.html?contentId=Az_OMldHgWtHK5o6SnKMDw) - [Touchpoint home page](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-touchpoint-home.html?contentId=62DokjSQZjqAEXS2EqAwng) - [Touchpoint planner](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-touchpoint-planner.html?contentId=2pTrctBSii17p9Oavv3Aeg) - [Set up Zoom and touchpoint integration](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-config-zoom-sum.html?contentId=yGamRj5uaDw8KViADvaznQ) - [Generate summary for Zoom meetings](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-zoom-meeting-summary.html?contentId=Wk6a3mf9ogKVrzD7wkpMQw) - [View related items](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-cust-success-related-items.html?contentId=qROTZWb5bmCTf_cV6Ebu9Q) - [AI search with Recommended Actions](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-ai-search.html?contentId=j88N8sHOhgJj_2h0tirC2w) - [Reference](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-reference.html?contentId=Sme3DSV1IR7PDwSqyALH1g) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-domain-separation.html?contentId=vXjMkf1jHsMLk79WE7GQqw) - [Roles](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-roles.html?contentId=TJs8cZe_4T6LKYn3h4xqyA) - [Responsibilities](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-customer-success-responsibilities.html?contentId=fgfo2JDon6s7nBnP5PHsxw) - [Tables](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-tables.html?contentId=XsuFbBZnBLls2BAXWkrqsA) - [Business rules](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-business-rules.html?contentId=PdXtd4~hlbHn9vouhX57~g) - [Flows](https://servicenow-prod.fluidtopics.net/r/de-DE/acct-lifecycle-events/account-lifecycle-success-flows.html?contentId=k0o3JMhvZgODL9PQ6mqP9w)