---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Agentic Workflow in ServiceNow Otto for Core Business Suite (CBS)

# Agentic Workflow in ServiceNow Otto for Core Business Suite (CBS) {#ariaid-title1}

Release version: Australia  
Updated March 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agentic workflow in ServiceNow Otto for Core Business Suite (CBS) supports the Core Business Suite setup process through a conversational interface.
{#using-ai-agent-workflows-na-cbs__table_gyx_brq_l2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| AI agentic workflow for the CBS setup | Supports Core Business Suite configuration through a guided, conversational setup flow. The workflow walks administrators through setup steps, tracks configuration progress, and identifies the next configuration actions. If a setup step doesn't complete successfully, the workflow provides contextual guidance to address the issue and continue the setup process. | * IA Orchestration agent * Manage groups and roles agent * Notification agent * CBS bulk upload agent {#using-ai-agent-workflows-na-cbs__ul_hzp_1mr_r3c} |
[Table 1. Available agentic workflow for ServiceNow Otto for Core Business Suite (CBS)]

{#using-ai-agent-workflows-na-cbs__table_gyx_brq_l2c}

## AI agents used in the AI agentic workflow for the CBS Setup {#using-ai-agent-workflows-na-cbs__id_e3l_fnr_r3c}

The following AI agents are used to support the conversational setup process for Core Business Suite.  
{#using-ai-agent-workflows-na-cbs__table_cgv_crg_x2c__entry__2}

| AI agent name | Description |
|-|-|
| IA orchestration agent | Coordinates CBS and business unit setup steps by sequencing installation and configuration actions based on user input and the current system state. |
| Manage groups and roles agent | Creates and assigns groups and roles across CBS business units to support setup requirements without manual navigation. |
| Notification agent | Configures notification settings for CBS business units to support request, approval, and workflow notifications. |
| CBS bulk upload agent | Processes bulk data uploads for Workplace Services and Source‑to‑Pay business units by importing records and configuration data. |
[Table 2. AI agents]

{#using-ai-agent-workflows-na-cbs__table_cgv_crg_x2c}

For more information on the AI agents, see [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).