---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Otto requester experience

# Otto requester experience {#ariaid-title1}

Release version: Australia  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Requesters in CBS can use Now Assist in the conversational interface and in search functionality to raise requests and get AI-enabled responses.

After the Core Business Suite application setup, requesters gain access to enhanced Now Assist capabilities. These configurations enable AI assistance for raising and managing requests across HR, Legal services, Health \& Safety, Workplace services, Finance, and Procurement.{#now-assist-configurations-requesters__now-assist-configurations-requesters-para-1}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

The Now Assist configuration activates automatically when the CBS NAVA preset runs during installation. This one-time action establishes the foundation for Now Assist enabled requester interactions. For more information, see [Core Business Suite Foundation default configurations](https://servicenow-prod.fluidtopics.net/zwAtAvd~r2l38w9mQ72HLg "Details of the default configurations for Core Business Suite Foundation.").{#now-assist-configurations-requesters__now-assist-configurations-requesters-para-3}

The conversational interface provides natural language interaction for request submission and support. Enhanced search functionality delivers relevant results from comprehensive
data sources across departments.{#now-assist-configurations-requesters__now-assist-configurations-requesters-para-4}

The configuration aggregates data from all business units within your organization. This comprehensive data integration ensures requesters receive consistent and accurate
information regardless of business unit affiliation.{#now-assist-configurations-requesters__now-assist-configurations-requesters-para-5}

The Now Assist search sources also consider your Employee Center content to resolve queries and service requests.{#now-assist-configurations-requesters__now-assist-configurations-requesters-para-6}