---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Knowledge Base in Core Business Suite

# Knowledge Base in Core Business Suite {#ariaid-title1}

Release version: Australia  
Updated July 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Knowledge module in Core Business Suite enables you to adjust settings for the default knowledge bases. It enables importing articles to support cross-functional knowledge sharing across business units in Core Business Suite.

The Knowledge module is accessible through the Configuration Console in Core Business Suite. The module provides centralized management of knowledge bases that contain cross-functional Knowledge spanning multiple business units.{#kb-cbs__kb-cbs-para-1}
Figure 1. Knowledge module in CBS

You can edit existing knowledge bases using the settings icon displayed next to each Knowledge Base. The default Knowledge Base, Core Business Suite Knowledge, supports cross-functional Knowledge that spans business units and supports employee and supplier requests as added by the CBS admins.{#kb-cbs__kb-cbs-para-2}

The Knowledge module is available across business unit modules within the Configuration Console. You can perform the same configuration actions for Knowledge Base articles in the Human Resources, Health and Safety, Legal, Source-to-Pay, and Workplace Services modules.{#kb-cbs__kb-cbs-para-3}

The Knowledge module supports the following capabilities:{#kb-cbs__kb-cbs-para-4}

* Import knowledge articles to the portal.
* Create additional knowledge bases for specific business needs.
* Manage publish and retire workflows for knowledge articles.
* Assign ownership and management responsibilities.
* Adjust the settings of the default Knowledge Base at a product-level or at a business unit-level.

{#kb-cbs__kb-cbs-list-1}

## Permissions {#kb-cbs__section_dgq_514_jkc}

Two default knowledge management permissions are available in the Knowledge module Can Read and Can Contribute for the distribution of access. The Can Read
permission lets you read the knowledge base articles, whereas, the Can Contribute permission lets you edit the article.

You can edit the permissions both at a product-level and at a business unit-level to add or remove groups or roles from the default user criteria.  
For more information on editing permissions, see

* [Edit permissions for CBS Knowledge Authors](https://servicenow-prod.fluidtopics.net/PuiYcr2~dT0tHkJNCuW7aA "Edit the Can Contribute user criteria to add knowledge authors and editors in Core Business Suite.")
* [Edit permissions for CBS Knowledge Readers](https://servicenow-prod.fluidtopics.net/ECTYNuQ8m8pb9iVymRA6kg "Edit the Can Read user criteria to add knowledge readers in Core Business Suite.")
{#kb-cbs__ul_e4v_2c4_jkc}

## AI skills for Knowledge management {#kb-cbs__section_n1z_khp_jkc}

You can use the following skills in the AI skills module to manage the Knowledge module within Core Business Suite.
{#kb-cbs__table_szb_ljp_jkc__entry__2}

| AI skill | Description |
|-|-|
| Identify duplicate articles | Identification of duplicate articles and recommendations for merging. |
| Knowledge Content Recommendation | ServiceNow Otto context menu recommendations to edit the Knowledge Base articles. Enhanced Content Editor to create or modify Knowledge Base articles with customized instructions. |
| Article Optimization recommendation | Recommendations for possible improvements in existing articles. |
| Merge duplicate articles | Recommendation to merge similar articles to keep Knowledge organized. |
[Table 1. AI skills for Knowledge]

{#kb-cbs__table_szb_ljp_jkc}
* **[Edit Knowledge Base](https://servicenow-prod.fluidtopics.net/YKZjLps0rN~p5Xyt6LaJbA)**   
  Edit knowledge base settings to configure workflows, ownership, and management for Core Business Suite knowledge bases.
* **[Import Knowledge Base articles](https://servicenow-prod.fluidtopics.net/EXKXTx7ClwG8ytzybcnWuQ)**   
  Import Knowledge Base articles from Word documents to populate your Core Business Suite knowledge bases with existing content.
* **[Create a Knowledge Base](https://servicenow-prod.fluidtopics.net/fnjWf5Kh4FtRs1GHtYvuqA)**   
  Knowledge bases are created in Knowledge Center and can be created at a business unit level or at a product level in the Core Business Suite.
* **[Edit permissions for CBS Knowledge Authors](https://servicenow-prod.fluidtopics.net/PuiYcr2~dT0tHkJNCuW7aA)**   
  Edit the Can Contribute user criteria to add knowledge authors and editors in Core Business Suite.
* **[Edit permissions for CBS Knowledge Readers](https://servicenow-prod.fluidtopics.net/ECTYNuQ8m8pb9iVymRA6kg)**   
  Edit the Can Read user criteria to add knowledge readers in Core Business Suite.