Enhanced Requests Experience in Core Business Suite
Summarize
Summary of Enhanced Requests Experience in Core Business Suite
The Enhanced Requests Experience in the Core Business Suite (CBS) provides employees with a unified portal to view, track, and manage requests across multiple departments such as Health and Safety and Finance. Accessible via the Employee Center portal (version 38.0 or later, or with the Australia release upgrade), this experience consolidates requests into a single organized interface, eliminating the need to switch between different portals.
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Key Features
- Multi-tab Interface: Requests are segmented by type using tabs like For you and For others, which are based on the employee's role and relationship to the requests. Administrators can configure additional tabs tailored to organizational needs.
- Flexible Request Display: Users can toggle between card view and list view for their requests, allowing personalized display preferences.
- Filtering and Pagination: Filters such as Request Type, State, and Location help narrow down results. Pagination is enabled when more than 15 requests are displayed per page, with a responsive design that includes a "Show more" option for extended filter lists.
- Drafts Tab: Employees can save requests as drafts before submitting them, supporting better workflow and accuracy.
- Role-Based Request Visibility: The experience adapts to different personas within CBS:
- Employee: Sees requests they created, those created on their behalf, and requests associated with their work location (if configured).
- Manager: Views requests created for their team and others on behalf of the team, plus location-based requests.
- Executive Assistant: Accesses requests created on behalf of others.
- Health and Safety Support: Employees can submit and track Health and Safety inquiries (e.g., procedures, training, return-to-work policies) directly from CBS. These requests are integrated alongside other departmental requests with default notifications and intake forms activated upon installation.
- Finance Support: Finance business unit requests are also supported, allowing employees to submit general finance inquiries through the same unified portal. Default notifications and intake forms for Finance are included and activated automatically during installation.
Practical Benefits for ServiceNow Customers
ServiceNow customers using CBS can leverage the Enhanced Requests Experience to:
- Improve employee productivity by providing a single, consolidated view of all requests across departments.
- Customize request visibility and organization based on user roles, ensuring relevant information is accessible to the right people.
- Streamline request submission and tracking, including saving drafts and filtering large request lists efficiently.
- Support critical business functions such as Health and Safety and Finance with pre-configured forms and notifications, facilitating compliance and operational efficiency.
The Enhanced Requests Experience in Core Business Suite gives employees a single place to view, track, and manage requests across departments, including Health and Safety and Finance.
The Enhanced Requests Experience is available in Core Business Suite (CBS) through the Employee Center portal. It consolidates requests from multiple departments into a single, organized view so employees can find and act on their requests without switching between portals.
Enhanced My Request experience overview
The Enhanced Requests Experience segments requests by type using a multiple-tab interface. The default tabs, For you and For others, display requests based on the employee's role and relationship to the request. Admins can configure additional tabs to meet organizational requirements.
Key capabilities include:
- Card view and list view toggle for flexible request display.
- Filter options such as Request Type, State, and Location to narrow results.
- Drafts tab to save requests before submission.
- Pagination when the number of requests exceeds 15 per page.
- Responsive view with a Show more option for filters that exceed the page length.
Experience by persona
The Enhanced Requests Experience adapts to different user roles within CBS.
| Persona | Requests visible |
|---|---|
| Employee |
|
| Manager |
|
| Executive assistant | Requests created on behalf of others. |
Health and Safety support
The Enhanced Requests Experience in CBS includes support for Health and Safety requests. Employees can submit and track Health and Safety inquiries — such as questions about procedures, training, or return-to-work policies — directly from the CBS employee portal.
Health and Safety requests appear alongside requests from other departments in the unified request view. Default configurations for Health and Safety include standard notifications and intake forms that activate automatically during installation. For more information, see Health and Safety default configurations.
Finance support
The Enhanced Requests Experience in CBS also supports Finance business unit (BU) requests. Employees can submit general finance inquiries targeted to the finance department and track them alongside requests from other departments.
Default configurations for Finance include standard notifications and intake forms that activate automatically during installation. For more information, see Finance default configurations.