---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Edit a notification

# Edit a notification {#ariaid-title1}

Release version: Australia  
Updated March 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit notifications for Core Business Suite business units through the Now Assist conversational experience.

## Before you begin

Ensure that the following are activated:

* AI search ([Activate AI Search](https://servicenow-prod.fluidtopics.net/Y~4coTQZqeiDO_ZZSyenZw "Activate AI Search to enable conversational search capabilities in ServiceNow Otto for Core Business Suite (CBS)."))
* Now Assist panel ([Manage ServiceNow Otto panel](https://servicenow-prod.fluidtopics.net/7erxWolM~iRpQVGI65q9Kg "Enable the ServiceNow Otto panel to provide generative AI assistance through a conversational interface in ServiceNow Otto for Core Business Suite (CBS)."))
{#edit-existing-notification-using-na__ul_myk_xkh_v3c}

Role required: admin, sn_cbs.admin

## Procedure

1. Navigate to AdminAdmin Home.
2. On the Core Business Suite Foundation card, select View product overview.
3. In the Configuration insights section, select Configure.  
   The Configure Core Business Suite page opens in the Configuration Console.
4. Select Notifications under the business unit that you want to configure (for example, Human Resources, Legal, Finance, Health and Safety, Workplace Services, or Source-to-Pay).
5. Select Configure with Now Assist.  
   Now Assist opens the conversational panel, detects the current page context, and invokes the Notification agent.  
   Note:  
   Now Assist guides you through follow‑up questions and requests confirmation before saving changes.
6. Select Edit an existing notification, or enter a natural‑language prompt.  
   Example prompts:
   * <kbd class="ph userinput">Update the notification for a [BU name] case assignment to fulfiller</kbd>.
   * <kbd class="ph userinput">Update the notification for a [BU name] case resolution or closure to employee</kbd>.
   * <kbd class="ph userinput">Update the notification for managers when direct reports open a [BU name] request</kbd>.
   {#edit-existing-notification-using-na__ul_k4j_qfh_s3c}
7. Enter the name of the email notification when prompted.  
   Now Assist retrieves the notification record and displays a link for review.
8. Review the notification record.
9. Enter the changes that you want to make.  
   Now Assist applies your updates and presents the revised notification details.
10. Review the updated notification details and confirm.  
    Now Assist saves the changes and displays a success message.

*[\>]: and then