---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Create a notification

# Create a notification {#ariaid-title1}

Release version: Australia  
Updated March 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create notifications for Core Business Suite business units through the Now Assist conversational experience.

## Before you begin

Ensure that the following are activated:

* AI search ([Activate AI Search](https://servicenow-prod.fluidtopics.net/Y~4coTQZqeiDO_ZZSyenZw "Activate AI Search to enable conversational search capabilities in ServiceNow Otto for Core Business Suite (CBS)."))
* Now Assist panel ([Manage ServiceNow Otto panel](https://servicenow-prod.fluidtopics.net/7erxWolM~iRpQVGI65q9Kg "Enable the ServiceNow Otto panel to provide generative AI assistance through a conversational interface in ServiceNow Otto for Core Business Suite (CBS)."))
{#create-notification-using-na__ul_myk_xkh_v3c}

Role required: admin, sn_cbs.admin

## Procedure

1. Navigate to AdminAdmin Home.
2. On the Core Business Suite Foundation card, select View product overview.
3. In the Configuration insights section, select Configure.  
   The Configure Core Business Suite page opens in the Configuration Console.
4. Select Notifications under the business unit that you want to configure (for example, Human Resources, Legal, Finance, Health and Safety, Workplace Services, or Source-to-Pay).
5. Select Configure with Now Assist.  
   Now Assist opens the conversational panel, detects the current page context, and invokes the Notification agent.  
   Note:  
   Now Assist guides you through follow‑up questions and requests confirmation before creating the notification.
6. Select Create a new notification, or enter a natural‑language prompt.  
   Example prompts:
   * <kbd class="ph userinput">Notify the fulfiller when a [BU name] case is assigned</kbd>
   * <kbd class="ph userinput">Notify the employee when a [BU name] case is resolved or closed</kbd>
   * <kbd class="ph userinput">Set up a notification for managers when their direct reports open a [BU name] request</kbd>
   {#create-notification-using-na__ul_k4j_qfh_s3c}
7. Respond to the follow‑up questions provided by Now Assist, such as:  
   * The table the notification applies to
   * The trigger criteria (on create, update, or both)
   * The recipients (users, groups, or fields)

   {#create-notification-using-na__ul_yxr_yvb_t3c}

   Now Assist processes your responses and prepares the notification details.
8. Review the notification details.
9. Select one of the following options:  
   * No, looks good to confirm
   * Yes, I'd like to make changes to update the details
   {#create-notification-using-na__ul_a2z_dwb_t3c}
10. If you select Yes, I'd like to make changes, enter the changes when prompted.  
    Now Assist revises the notification and presents the updated details.
11. Review the updated notification details and confirm.  
    Now Assist creates the notification and displays a success message.

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