---
sourceDocument: Australia Core Business Suite
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/core-business-suite

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Configure Human Resources

# Configure Human Resources {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the Human Resources (HR) business unit to manage payroll inquiries, benefits questions, and general HR requests.

## Before you begin

Role required: admin, sn_cbs.admin

## Procedure

1. Navigate to AdminAdmin Home.
2. On the Core Business Suite Foundation card, select View product overview.
3. In the configuration insights section, select Configure.  
   The Configure Core Business Suite page opens in the configuration console.
4. From the configuration summary navigation menu, select Human Resources.  
   Alternatively, select Continue on the Human Resources tile.

   Configure the followings settings as needed:
   * Intake forms (preconfigured by default)
   * Manage groups
   * Role assignment
   * Email address
   * Notifications (preconfigured by default)

   {#config-human-resources__ul_pgp_31z_r3c}  
   Note:  
   By default, only the admin can configure the manage groups or role assignment.
5. Customize existing intake forms or create intake forms to collect HR requests.  
   The following intake forms are preconfigured by default:
   {#config-human-resources__table_msq_cfz_r3c__entry__2}

   | Intake form | Description |
   |-|-|
   | General HR request | Submit general Human Resources questions. |
   | Payroll request | Get help with payroll-related issues. |
   | Benefits request | Ask questions about employee benefits. |
   [Table 1. Intake form]

   {#config-human-resources__table_msq_cfz_r3c}
   * To customize an existing intake forms, select the Edit icon.
   * To create an intake form, select Create new. For more information, see [Catalog Builder](https://www.servicenow.com/docs/access?context=catalog-builder&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
     Note:  
     Create intake forms directly in the new instance. Moving intake forms configurations to a new instance using an update set isn't supported.
   * After customizing or creating an intake form, select Mark as configured.
   {#config-human-resources__ul_dnp_2cy_r3c}
6. Manage groups to organize users who handle HR requests, manage knowledge, and configure access.  
   * Default groupsThe following groups are preconfigured with associated roles:

     {#config-human-resources__table_t5g_cjz_r3c__entry__2}

     | Human Resources group | Description |
     |-|-|
     | HR request handlers | Receive, assign, and respond to HR requests. |
     | HR administrators | Manage HR roles, oversee processes, and access HR tools. |
     | HR Employee Center managers | Manage support topics, quick links, and knowledge articles. |
     [Table 2. Default groups]

     {#config-human-resources__table_t5g_cjz_r3c}

     To assign users to a default group:
     1. Select the Assign people icon next to the group name.
     2. In the assign people to this group field, search for and select users.
     3. Select Save.
     4. On the mange groups page, select Mark as configured.
     {#config-human-resources__ol_u5g_cjz_r3c}
   * Create custom groups to organize HR team.

     1. Select Create Group.
     2. On the form, fill in the fields.{#config-human-resources__table_ax5_x3z_r3c__entry__2}

        | Field | Description |
        |-|-|
        | Group name | Name used to identify the group within the business unit. |
        | Group manager | Person responsible for managing the group. |
        | Group description | Brief description of the group's purpose. |
        | Assign people to this group | People that you add as group members. |
        | Assign role | Roles assigned to group members. |
        [Table 3. Create Group form]

        {#config-human-resources__table_ax5_x3z_r3c}
     3. Select Save.
     4. On the mange groups page, select Mark as configured.
     {#config-human-resources__ol_zw5_x3z_r3c}
   {#config-human-resources__ul_pzp_v3z_r3c}
7. Assign roles to give groups the required access.  
   1. Select a role.
   2. Select Assign groups.
   3. Select the group from the list.
   4. Select Update.
   5. On the role assignment page, select Mark as configured.
   {#config-human-resources__ol_jnp_2cy_r3c}
8. Configure Human Resources email address by adding the email address and select Save.  
   Emails sent to this address automatically create requests and send the request number to the sender.
9. Configure notifications sent through Email, Portal, and Workspace to users about submitted or assigned requests.  
   * To create an email notification, see [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   * To create Portal or Workspace notification, see [Trigger conditions form](https://www.servicenow.com/docs/access?context=notif-trigger-form&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
   * After configuring notifications, select Mark as configured.
   {#config-human-resources__ul_owl_qgz_r3c}

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