---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Playbook recommendations for placeholder activity

# Playbook recommendations for placeholder activity {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity's name and description.

## Activation

Playbook recommendations is a skill installed with the ServiceNow Otto for Creator (sn_now_creator) application. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Benefits

The AI recommendations skill searched through all available activity definitions, flows, subflows, and actions on the instance. That enables quicker configuration of placeholder activities in your playbook outline, which then
reduces the total time to playbook activation.

## Supported user interfaces

Access the Playbook Recommendations skill from the Playbooks user interface.  
Figure 1. Example AI recommendations

The AI recommendations skill uses the name and description of the activity to generate one to five recommendations for the activity definition to use for a placeholder activity. If there are no recommendations listed, then no
activity definitions are considered relevant to the activity name and description.

The system can only recommend activity definitions, flows, subflows, and actions that are available from ServiceNow. Recommendations can't include user-created activity definitions, flows, subflows, or actions.

## Generative AI model training {#playbook-recommendations__section_k4g_zsg_2cc}

This Generative AI large language model was pre-trained with internal ServiceNow playbooks to learn playbook creation patterns. The goal was to understand what playbook activities are most relevant for a certain position in a
playbook given the trigger and previous activities.

## Playbook preference

By default, Workflow Studio shows Playbook recommendations as you configure placeholder activities in a playbook outline. You can hide these recommendations on playbook by playbook basis by turning off the Show recommendations
playbook preference. See [User preferences for flows](https://servicenow-prod.fluidtopics.net/3jnWFAmktUE0C0bhnwyQAg "Enable or disable user preferences for flow to change options available to Workflow Studio.") for more information.
* **[Generate recommendations for placeholder activities](https://servicenow-prod.fluidtopics.net/ioA0i0IA3xVKw1XTgazR0A)**   
  Select the activity definition for a placeholder activity from a list of AI-generated recommendations. The system generates recommendations based on an activity's name and description.

**Related tasks**   

* [Generate recommendations for placeholder activities](https://servicenow-prod.fluidtopics.net/ioA0i0IA3xVKw1XTgazR0A "Select the activity definition for a placeholder activity from a list of AI-generated recommendations. The system generates recommendations based on an activity’s name and description.")