---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Playbook generation from a KB article

# Playbook generation from a knowledge base article {#ariaid-title1}

* Release version: Australia
* 
* Updated June 24, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Generate a playbook directly from an existing knowledge base article to using AI reduce manual effort when creating playbooks for documented processes.

When you create a playbook from a KB article, AI reads the article, identifies the stages and activities described in the content, and generates a structured playbook. Each generated activity includes a description derived from the
article content.

This feature is useful when your organization has existing KB articles that describe operational processes. Instead of recreating those processes manually as playbook stages and activities, you can use the article as the source and let
AI generate the playbook structure.

## How the playbook generation works {#playbook-generation-from-kb__how-it-works}

AI extracts the content of the selected KB article and combines it with any optional instructions you provide. This combined input is passed to the playbook generation skill, which identifies stages and activities, and generates the
playbook structure. The generated playbook appears as a preview before you save it.

The KB article content takes priority over user-provided instructions. AI generates stages and activities only from the content in the article and does not add content from other sources.

## Limitations {#playbook-generation-from-kb__limitations}

* The KB article must describe an actual process with discrete steps. Articles that contain only definitions, organizational charts, or reference information aren't suitable for playbook generation. If AI determines that an article does not represent a valid process, it does not generate a playbook.
* The feature supports knowledge base articles up to 13,000 characters. For articles that exceed this limit, AI uses only the main process-relevant portions of the content.
* Only knowledge base articles that are accessible to the logged-in user are available for selection.
* **[Generate a playbook from a knowledge base article](https://servicenow-prod.fluidtopics.net/uHn7gmoUMSAtM80_CHwklw)**   
  Use an existing knowledge base article to generate a playbook using AI. The stages and activities are automatically populated based on the article content.

**Related tasks**   

* [Generate a playbook from a knowledge base article](https://servicenow-prod.fluidtopics.net/uHn7gmoUMSAtM80_CHwklw "Use an existing knowledge base article to generate a playbook using AI. The stages and activities are automatically populated based on the article content.")