---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Generate recommendations for placeholder activities

# Generate recommendations for placeholder activities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Select the activity definition for a placeholder activity from a list of AI-generated recommendations. The system generates recommendations based on an activity's name and description.

## Before you begin

* Verify that the ServiceNow Otto for Creator plugin is installed and the Playbook recommendations skill is active.  
  Note:  
  Skills are available in AdminNow Assist AdminNow Assist SkillsCreator. If you don't see Creator under Now Assist Skills, the plugin is not installed.

  For information about installing ServiceNow Otto for Creator, see [Install ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=install-now-assist-for-creator&version=australia&pubname=australia-application-development&ft:locale=en-US)
* You can only generate recommendations for placeholder activities in a generated playbook outline. To learn how to generate a playbook outline, see [Generate a playbook from text or image](https://servicenow-prod.fluidtopics.net/nTmYHcjehlMjdwnKKR3yHA "Generate a playbook using AI by providing text directions or an image.").
* Role required:
  * admin, playbook.admin, pd_author, or a delegated developer permission
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## Procedure

1. Open you playbook and hover over the placeholder activity and select the recommendations icon ![Now Recommendations icon]() in the mini-picker.  
2. Select one of the recommended activity definitions, if appropriate.  
   Note:  
   If there are no recommendations listed, then no activity definitions are considered relevant to the activity name and description.
3. **Optional:** Try updating the Label and Description to improve results.
   1. Open the placeholder activity.
   2. Update the Label and Description.
   3. Under the Activity definition field, select the recommendations button (![Recommendations button]()) to try to generate recommendations again.
   4. Select one of the recommended activity definitions, if appropriate.
   {#generate-playbook-recommendations__substeps_f2c_wp4_zbc}
4. Continue on with activity configuration from Step [8.e](https://servicenow-prod.fluidtopics.net/nTmYHcjehlMjdwnKKR3yHA#generate-a-playbook-outline__configure-activity-inputs) of the [Generate a playbook from text or image](https://servicenow-prod.fluidtopics.net/nTmYHcjehlMjdwnKKR3yHA "Generate a playbook using AI by providing text directions or an image.") procedure.
{#generate-playbook-recommendations__steps_pkb_s34_zbc}

## Result

When your playbook's trigger conditions are met, your playbook runs. As a result, the system creates a Process Execution record and renders user-facing configurations for Playbook Experience. For an example of how to digitize a manual business process that renders as a playbook, see [Create a sample playbook](https://servicenow-prod.fluidtopics.net/owHMJBg5o6XDX9thzofjKQ "Create a sample playbook to standardize and automate how Service Desk agents handle chat interactions with VIP users.").

## What to do next

Design the Playbook Experience for your agents and fulfillers in UI Builder. To learn how to design and customize the runtime playbook experience in UI Builder, see [Customizing the Playbook Experience](https://servicenow-prod.fluidtopics.net/uF1PCFyAedXdqjsGiLndcg "Customize the layout of your Playbook Experience with base system modular components, templates, and more via integrated UI Builder functionality.").
**Related concepts**   

* [Playbook recommendations for placeholder activity](https://servicenow-prod.fluidtopics.net/~muOdDXyPSZf_pZEQT8JCw "Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity’s name and description.")

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