--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow summarization # Flow summarization {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow summarization Flow summarization leverages generative AI to automatically create concise summaries of what a flow or subflow accomplishes within ServiceNow. This feature helps customers quickly understand the purpose and actions of flows, enhancing usability and management of automation processes. Show full answer Show less ## Key Features * **Generative AI-based summarization:** Automatically generates clear descriptions of flows and subflows. * **ServiceNow Otto for Creator plugin:** Required to activate the flow summarization skill, enabling AI-driven flow summaries. * **Role-based access:** Specific roles are needed to generate and manage flow summaries securely. * **Automatic activation behavior:** For new customers, generative AI skills including flow summarization are enabled by default upon installation of AI products. Existing customers retain their current configurations unless the AI assets were never enabled. * **Data handling:** Flow data is securely transferred to centralized ServiceNow environments, possibly involving third-party cloud providers, in compliance with ServiceNow's data policies. ## Important Considerations * AI features may be unavailable in certain regulated or restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, or specific geographic regions. * ServiceNow customers should verify model provider availability and AI feature support in their region or environment, as availability can change with future releases. * Generative AI outputs are based on patterns and may not always be accurate or complete. Customers must validate AI-generated summaries through human oversight and avoid sole reliance on them for critical decisions. * Compliance with ServiceNow's AI Acceptable Use Policy is mandatory. ## Practical Use for ServiceNow Customers By enabling the flow summarization skill, customers can gain automated insights into their flow logic without manual documentation. This simplifies flow management, supports better collaboration, and accelerates understanding of complex workflows. Customers should activate the ServiceNow Otto for Creator plugin and ensure proper role assignments to utilize this feature effectively. Summarize what a flow or subflow does by using generative AI. ## Get started {#flow-summarization-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about flow summarization](https://servicenow-prod.fluidtopics.net/iANT0gVsf4E23vTNsW1Zjg "Summarize what a flow or subflow does by using generative AI.") | [ConfigureActivate the ServiceNow Otto for Creator plugin and the flow summarization skill](https://servicenow-prod.fluidtopics.net/LU_DX0FBqT~bGibttbVU5w "Turn on the flow recommendations skill to get recommendations for the next step of your flow with generative AI.") | | [GenerateCreate a flow summary](https://servicenow-prod.fluidtopics.net/8p1GNBE1Wj8xhf763kyKhg "Generate a summary of a flow or flow execution details with ServiceNow Otto for Creator.") | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/access?context=creator-roles-1&version=australia&pubname=australia-application-development&ft:locale=en-US) | [ ] {#flow-summarization-landing__table_hgk_ldl_1gc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-summarization-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-summarization-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-summarization-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-summarization-landing__ul_j3b_4vd_wcc} Important: Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: New customers : When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4) : There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if: * The AI plugin is installed, but the asset was never turned on. * An admin has never adjusted roles for the skill. {#flow-summarization-landing__ul_yvc_bvq_g3c} An AI asset is not turned on if: * The asset was previously turned on, and then turned off again. * An admin has adjusted roles for the asset. {#flow-summarization-landing__ul_zvc_bvq_g3c} For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI limitations {#flow-summarization-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-summarization-landing__p_kv2_nfg_h1c} ## Data processing {#flow-summarization-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-summarization-landing__p_lv2_nfg_h1c} * **[Exploring Flow summarization](https://servicenow-prod.fluidtopics.net/iANT0gVsf4E23vTNsW1Zjg)** Summarize what a flow or subflow does by using generative AI. * **[Turn on the flow summarization skill](https://servicenow-prod.fluidtopics.net/J9pgBJpm1P68hu26aU8mTQ)** Turn on the flow summarization skill to generate a summary of what a flow or subflow does.