--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow recommendations # Flow recommendations {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow recommendations Flow recommendations in ServiceNow Australia release enable customers to select the next component in their flow from AI-generated suggestions. This feature leverages generative AI to analyze the current flow position and previously used components to provide relevant next-step recommendations, streamlining flow creation and enhancing automation efficiency. Show full answer Show less ## Key Features * **AI-Generated Flow Component Suggestions:** The system proposes the next logical flow components based on the existing flow context, helping users build flows faster and more intuitively. * **Integration with ServiceNow Otto for Creator:** Activating the "flow recommendations" skill through the ServiceNow Otto for Creator plugin enables these AI-driven suggestions. * **Automatic Activation Behavior:** For new customers installing AI products, generative AI skills and agentic workflows are enabled by default. Existing customers retain their current settings unless explicitly changed. ## Important Considerations * **Regional and Compliance Restrictions:** Some AI features are unavailable for customers in specific regions or regulated environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers). Customers should consult the relevant Knowledge Base articles for current availability. * **AI Limitations and Responsibility:** As AI predictions are based on pattern recognition, outputs may not always be accurate or suitable. Customers must validate AI-generated results, maintain human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains like healthcare or finance. * **Data Processing and Privacy:** Utilizing flow recommendations involves transferring data from individual ServiceNow instances to centralized environments, potentially across different regions or third-party cloud providers. Data handling complies with ServiceNow's internal policies and compliance standards. ## Next Steps for Customers * Activate the ServiceNow Otto for Creator plugin and enable the flow recommendations skill to start receiving AI-driven flow component suggestions. * Review your organizational compliance requirements and check for any regional restrictions impacting AI product availability. * Test and evaluate AI outputs carefully, ensuring appropriate use and adherence to ServiceNow's AI Acceptable Use Policy. Select the next component in your flow from a list of AI-generated recommendations. ## Get started {#flow-recommendations-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about flow recommendations](https://servicenow-prod.fluidtopics.net/ltkN7I7kXIGUpyZ4Lj~mRA "Select the next component in your flow from a list of AI-generated recommendations. The system generates recommendations based on the current position in the flow and the flow component names listed before.") | [ConfigureActivate the ServiceNow Otto for Creator plugin and the flow recommendations skill](https://servicenow-prod.fluidtopics.net/LU_DX0FBqT~bGibttbVU5w "Turn on the flow recommendations skill to get recommendations for the next step of your flow with generative AI.") | | [GenerateCreate a flow using ServiceNow Otto for Creator](https://servicenow-prod.fluidtopics.net/OD7Ieh~WZBsCA3FSVze~PA "Use generative AI to create a flow from text directions and images.") | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/access?context=creator-roles-1&version=australia&pubname=australia-application-development&ft:locale=en-US) | [ ] {#flow-recommendations-landing__table_t25_zqk_1gc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-recommendations-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-recommendations-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-recommendations-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-recommendations-landing__ul_j3b_4vd_wcc} Important: Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: New customers : When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4) : There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if: * The AI plugin is installed, but the asset was never turned on. * An admin has never adjusted roles for the skill. {#flow-recommendations-landing__ul_yvc_bvq_g3c} An AI asset is not turned on if: * The asset was previously turned on, and then turned off again. * An admin has adjusted roles for the asset. {#flow-recommendations-landing__ul_zvc_bvq_g3c} For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI limitations {#flow-recommendations-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-recommendations-landing__p_kv2_nfg_h1c} ## Data processing {#flow-recommendations-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-recommendations-landing__p_lv2_nfg_h1c} * **[Exploring Flow recommendations](https://servicenow-prod.fluidtopics.net/ltkN7I7kXIGUpyZ4Lj~mRA)** Select the next component in your flow from a list of AI-generated recommendations. The system generates recommendations based on the current position in the flow and the flow component names listed before. * **[Turn on the flow recommendations skill](https://servicenow-prod.fluidtopics.net/LU_DX0FBqT~bGibttbVU5w)** Turn on the flow recommendations skill to get recommendations for the next step of your flow with generative AI.