--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow generation # Flow generation {#ariaid-title1} * Release version: Australia * * Updated July 28, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow generation Flow generation in ServiceNow allows customers to create flows or subflows from simple text descriptions using the ServiceNow Otto for Creator plugin. This generative AI capability enables users to build multi-step workflows efficiently by generating appropriate data pill values for flow triggers and action inputs. Show full answer Show less ## Key Features * **ServiceNow Otto for Creator plugin:** Activate this plugin to enable flow generation and editing through AI-driven text descriptions. * **Generative AI skill:** Turn on the flow generation skill to leverage AI when creating or modifying flows and subflows. * **Data pill value generation:** Automatically generates suitable data pill values for supported triggers and inputs, simplifying flow configuration. * **Role and access considerations:** Specific roles are required to use ServiceNow Otto for Creator and the flow generation skill effectively. ## Important Considerations * Availability of AI models and features varies by region, data center environment, and customer type. Some AI capabilities are restricted in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets. * Generative AI skills, agents, and workflows may be enabled by default for new customers or under certain upgrade conditions for existing customers. Admins have control to enable or disable these assets. * The AI-generated outputs may not always be fully accurate or appropriate. Customers must evaluate and test AI results carefully and apply human oversight, especially in sensitive or high-impact use cases. * Use of this AI functionality involves transferring data from customer instances to centralized ServiceNow environments, potentially across regions and third-party cloud providers, under strict data handling and compliance policies. * ServiceNow collects inputs, outputs, and usage data to improve AI technologies, with customers having the option to opt out of data collection. ## Next Steps for Customers * Activate the ServiceNow Otto for Creator plugin and enable the flow generation skill to start creating flows from text. * Review role assignments to ensure proper access to AI capabilities. * Monitor ServiceNow Knowledge Base articles for updates on AI feature availability and restrictions. * Establish internal processes for testing AI-generated flows to ensure correctness and compliance with your organizational standards. * Consider data privacy and regulatory requirements related to data processing by ServiceNow AI services. Use ServiceNow Otto for Creator to create a flow or subflow from a text description. This video demonstrates creating a flow from a text description. ## Get started {#flow-generation-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about flow generation](https://servicenow-prod.fluidtopics.net/n66PB3ZPt~3I38lIDL7Bew "Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs.") | [ConfigureActivate the ServiceNow Otto for Creator plugin and the flow generation skill](https://servicenow-prod.fluidtopics.net/pHXNzINZCmxJksD36gfahQ "Turn on the flow generation skill to use generative AI to create and edit flows.") | | [GenerateCreate a flow from a text description](https://servicenow-prod.fluidtopics.net/OD7Ieh~WZBsCA3FSVze~PA "Use generative AI to create a flow from text directions and images.") | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/access?context=creator-roles-1&version=australia&pubname=australia-application-development&ft:locale=en-US) | [ ] {#flow-generation-landing__table_ipw_tgq_zfc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-generation-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-generation-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-generation-landing__ul_j3b_4vd_wcc} Important: Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: New customers : When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4) : There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if: * The AI plugin is installed, but the asset was never turned on. * An admin has never adjusted roles for the skill. {#flow-generation-landing__ul_yvc_bvq_g3c} An AI asset is not turned on if: * The asset was previously turned on, and then turned off again. * An admin has adjusted roles for the asset. {#flow-generation-landing__ul_zvc_bvq_g3c} For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI limitations {#flow-generation-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-generation-landing__p_kv2_nfg_h1c} ## Data processing {#flow-generation-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-generation-landing__p_lv2_nfg_h1c} ## Data collection {#flow-generation-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring flow generation](https://servicenow-prod.fluidtopics.net/n66PB3ZPt~3I38lIDL7Bew)** Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs. * **[Turn on the flow generation skill](https://servicenow-prod.fluidtopics.net/pHXNzINZCmxJksD36gfahQ)** Turn on the flow generation skill to use generative AI to create and edit flows.