--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Flow execution analysis # Flow execution analysis {#ariaid-title1} * Release version: Australia * * Updated July 28, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Flow execution analysis Flow execution analysis in ServiceNow enables customers to examine flow execution details to identify errors and receive AI-generated recommendations for potential fixes. This capability helps streamline troubleshooting and improve flow reliability by leveraging generative AI. Show full answer Show less ## Key Features * **Analyze Flows:** ServiceNow Otto for Creator scans flow execution data, detects errors, and suggests corrective actions. * **Flow Execution Summary:** Summarizes execution details for easier understanding of flow behavior and issues. * **Flow Execution Analysis Skill:** Can be activated to automatically provide error analysis and recommendations for flows in an error state. ## Important Considerations * Availability of AI features varies by region, data center, and compliance requirements (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, regulated markets). Customers should verify availability for their environment. * Generative AI skills and agents may be turned on by default for new installations; existing customers upgrading may see no changes unless manually adjusted. * AI-generated outputs are predictive and may not always be accurate or complete. Customers are responsible for validating the recommendations and applying human oversight, especially in critical use cases (healthcare, finance, legal, security, infrastructure). * Data used by this application is transferred to centralized ServiceNow environments and possibly third-party cloud providers under ServiceNow's data handling policies. ## Practical Use for ServiceNow Customers By enabling the Flow execution analysis skill, customers can accelerate root cause analysis of flow errors with AI assistance, reducing manual troubleshooting time. This tool helps maintain flow performance and reliability, ensuring smoother automation processes. Customers must assess AI recommendations carefully and ensure compliance with data governance and regional restrictions. Analyze flow execution details to identify errors and suggest potential fixes. ## Get started {#flow-execution-analysis-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn about Flow execution analysis](https://servicenow-prod.fluidtopics.net/GtP7eEGmjsTkls4vo114pg "Summarize flow execution details and get recommendations to resolve errors with generative AI.") | [ConfigureActivate the Flow execution analysis skill](https://servicenow-prod.fluidtopics.net/ZVFYHwwDwFvEq~jWkiht~w "Turn on the flow execution analysis skill to summarize flow execution details and generate recommendations for flow in an error state.") | | AnalyzeAnalyze flow execution details | [ReferenceGet details about ServiceNow Otto for Creator roles](https://www.servicenow.com/docs/access?context=creator-roles-1&version=australia&pubname=australia-application-development&ft:locale=en-US) | [ ] {#flow-execution-analysis-landing__table_o2k_lyy_qhc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#flow-execution-analysis-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#flow-execution-analysis-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#flow-execution-analysis-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#flow-execution-analysis-landing__ul_j3b_4vd_wcc} Important: Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows: New customers : When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4) : There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if: * The AI plugin is installed, but the asset was never turned on. * An admin has never adjusted roles for the skill. {#flow-execution-analysis-landing__ul_yvc_bvq_g3c} An AI asset is not turned on if: * The asset was previously turned on, and then turned off again. * An admin has adjusted roles for the asset. {#flow-execution-analysis-landing__ul_zvc_bvq_g3c} For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## AI limitations {#flow-execution-analysis-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#flow-execution-analysis-landing__p_kv2_nfg_h1c} ## Data processing {#flow-execution-analysis-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#flow-execution-analysis-landing__p_lv2_nfg_h1c} * **[Explore flow execution analysis](https://servicenow-prod.fluidtopics.net/GtP7eEGmjsTkls4vo114pg)** Summarize flow execution details and get recommendations to resolve errors with generative AI. * **[Analyze a flow](https://servicenow-prod.fluidtopics.net/GJXHIK0_5fjQ41xK76IaKw)** Have ServiceNow Otto for Creator scan a flow's execution details, identify errors, and suggest fixes. * **[Turn on the Flow execution analysis skill](https://servicenow-prod.fluidtopics.net/ZVFYHwwDwFvEq~jWkiht~w)** Turn on the flow execution analysis skill to summarize flow execution details and generate recommendations for flow in an error state.