--- sourceDocument: Australia Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows Release : - australia ft:locale : - en-US ft:publication_title : - Australia Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Intelligent approvals # Intelligent approvals {#ariaid-title1} * Release version: Australia * * Updated August 3, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Intelligent Approvals Intelligent Approvals in ServiceNow Australia release enables organizations to automate the evaluation of incoming approval requests using AI. By uploading natural-language policy documents, the AI evaluates requests in real-time against those policies. Clear-cut requests are automatically approved or rejected, while ambiguous cases are routed to human reviewers. This automation connects business policy directly with approval execution, reducing manual workload and accelerating decision-making without requiring developer changes when policies update. Show full answer Show less ## Key Features * **AI-Powered Evaluation:** Automatically assesses approval requests against uploaded policy documents. * **Dynamic Routing:** Approves or rejects straightforward requests automatically; routes unclear cases to human approvers. * **Policy Management:** Easily update policy documents to reflect changes without modifying workflows or code. * **Licensing Tiers:** Available under ServiceNow AI Platform with Foundation, Advanced, and Prime tiers offering varying AI capabilities and access. * **Regional and Compliance Considerations:** Model availability and AI features vary by region and compliance environment; customers should verify access based on their data center and regulatory requirements. ## Practical Benefits for ServiceNow Customers * **Streamlined Approval Processes:** Reduce manual approvals and speed up decision-making by automating routine requests. * **Policy-Driven Automation:** Ensure approvals strictly adhere to current business policies with AI interpretation. * **Flexibility and Scalability:** Easily adapt to policy changes without needing developer intervention. * **Compliance and Security:** Understand licensing and regional availability to ensure compliance with data residency and regulatory standards. ## Getting Started and Support ServiceNow customers can explore, configure, and build intelligent approvals through provided guidance and tools. Helpful resources include: * **ServiceNow Community:** Share best practices and collaborate with peers. * **Developer Portal:** Access APIs and build custom approval integrations. * **ServiceNow University:** Obtain training on AI-powered approvals. * **Support and Known Errors:** Access technical support and troubleshooting resources. * **Product Demonstrations:** Watch videos to understand intelligent approval automation benefits. Use AI to automatically evaluate incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval. Learn how Intelligent Approvals connects policy intent directly to approval execution through AI-powered automation. ## Get started {#intelligent-approvals__cf-app-landing-get-started} |-|-| | [ExploreDiscover how AI interprets approval policies and automates decision-making](https://servicenow-prod.fluidtopics.net/4VHMIsSexSoGEK6rgAqL7w "Learn how intelligent approvals automate approval decisions by directly connecting to approval policy documentation.") | [ConfigureSet up intelligent approvals and configure AI evaluation settings](https://servicenow-prod.fluidtopics.net/FISkKoO2HygJbSjAqsxbfQ "Configure your instance to support intelligent approvals.") | | [BuildCreate and manage intelligent approvals](https://servicenow-prod.fluidtopics.net/d0iz32If_QWIXlceeBg5RQ "Intelligent approvals use AI to automate approval decisions based on policy documents you upload and configure. The system analyzes approval requests against your policies and provides automated decisions or recommendations.") | [ReferenceAccess technical specifications and role documentation](https://servicenow-prod.fluidtopics.net/FtGbuLYK3ppluGy~YpsCSQ "Reference topics for intelligent approvals, including the user roles required to access the Intelligent Approvals homepage and create AI-generated approval policies.") | [ ] {#intelligent-approvals__table_mp1_4d4_w3c} Intelligent approvals bridge the gap between business policy and approval execution. Upload natural-language policy documents, and have AI automatically evaluate incoming requests against these policies in real-time. The AI handles clear approvals and rejections automatically, and routes ambiguous cases to humans for approval. When policies change, update the document. There's no need for developer intervention to rewrite the workflow. ## AI licensing requirements {#intelligent-approvals__section_dql_2cm_fjc} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#intelligent-approvals__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## ServiceNow Otto language availability notice {#intelligent-approvals__id_czp_tcm_fjc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#intelligent-approvals__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#intelligent-approvals__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#intelligent-approvals__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#intelligent-approvals__ul_j3b_4vd_wcc} ## Helpful resources {#intelligent-approvals__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : Connect with fellow ServiceNow professionals and share intelligent approval best practices at [ServiceNow Community](https://community.servicenow.com/community) Developer : Build custom approval integrations and explore APIs at [developer.servicenow.com](https://developer.servicenow.com/) Impact : Accelerate ROI and amplify your experience at ServiceNow University : Build skills with instructor-led and online training on AI-powered approvals at [ServiceNow University](https://learning.servicenow.com/now/lxp/home) General guidelines : [Best Practices](https://mynow.servicenow.com/now/best-practices/home) Partner : Grow your business by taking advantage of promotions, news, and marketing tools at ServiceNow : Learn more about ServiceNow products and solutions at ServiceNow Store : Download certified apps and integrations that complement the ServiceNow platform at Support : * Access advice on managing your instances, access self-help, and get technical support at * Learn more about specific known errors, along with workarounds if any, from [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#intelligent-approvals__ul_hzv_5pq_xcc} Video : Learn more about the value that you can add to your business with intelligent approval automation. Watch the product demonstration videos.