---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Configure

# Configure intelligent approvals {#ariaid-title1}

* Release version: Australia
* 
* Updated July 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure your instance to support intelligent approvals.

## Configuration overview {#configure-intelligent-approvals__cf-config-parent-checklist}

Before you can use intelligent approvals, verify that your instance meets the following requirements and complete the configuration tasks.

1. Verify AI entitlement Check your entitlements to determine whether you have access to publish and run intelligent approvals.

2. Activate the Intelligent Approvals plugin Activate the Intelligent Approvals plugin (`com.glide.intelligent_approvals`) to turn on the AI agent that processes approval requests and generates approval
   decisions.

3. Configure user roles and permissions Assign the appropriate role to users who create and manage intelligent approvals. Access to build-time features is restricted by role.

4. Verify AI Platform Core dependencies Confirm that the following AI Platform Core components are activated:

   * NextWave framework
   * AIX framework for the homepage experience
   * Document Intelligence (DocIntel) capabilities
{#configure-intelligent-approvals__cf-config-parent-tasks-ol}

## Prerequisites and dependencies {#configure-intelligent-approvals__cf-config-parent-dependencies}

Intelligent approvals require the following components and entitlements:

AI entitlement
:   Check your entitlements to determine whether you have access to create, publish, and run intelligent approvals.

AI Platform Core suite
:   The following AI Platform Core components must be activated:

    * NextWave framework
    * AIX framework for the homepage experience
    * Document Intelligence (DocIntel) capabilities (`com.glide.intelligent_approvals`)

Approver Agent
:   The Approver Agent that evaluates approval requests and generates approval decisions must be activated. This agent processes requests at runtime and returns one of three outcomes: auto-approve, auto-reject, or can't
    decide.

User role
:   Users must have the appropriate role to create and manage intelligent approvals. For role requirements, see [Intelligent approvals reference](https://servicenow-prod.fluidtopics.net/FtGbuLYK3ppluGy~YpsCSQ "Reference topics for intelligent approvals, including the user roles required to access the Intelligent Approvals homepage and create AI-generated approval policies.").