---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Build intelligent approvals

# Build intelligent approvals {#ariaid-title1}

* Release version: Australia
* 
* Updated July 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Intelligent approvals use AI to automate approval decisions based on policy documents you upload and configure. The system analyzes approval requests against your policies and provides automated decisions or
recommendations.

## Overview of creating intelligent approval policies {#build-intelligent-approvals__cf-using-parent-workflow}

To create and deploy intelligent approval policies, follow the process shown in this workflow. This iterative approach helps you refine your policies for optimal approval decision accuracy.

1. Upload approval policy document Upload your organization's approval policy document to provide the AI system with the rules and criteria for making approval decisions.

2. Review AI-generated policy areasExamine the policy areas that the AI system generates based on your uploaded document to verify they align with your approval requirements.

3. Test intelligent approval policy areasRun the AI-generated policy against a set of test cases to evaluate its performance and identify areas for improvement.

4. Review policy improvement suggestions Analyze the system's recommendations for enhancing your policy document to potentially improve approval decision accuracy.

5. (Optional) Update and upload revised policy Modify your approval policy document based on the suggestions and upload the updated version to complete the refinement cycle.

{#build-intelligent-approvals__cf-using-parent-steps-ol}

## General guidelines for intelligent approvals {#build-intelligent-approvals__cf-using-more-info}

For optimal results, provide policy documents that are clear, comprehensive, and include specific criteria for different approval scenarios. Regular testing and refinement help maintain high accuracy rates as your business
requirements evolve.