Workforce Optimization for ITSM release notes

Release version: Australia
Updated June 1, 2026
1 minute to read

The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.

About Workforce Optimization for ITSM

Activation and other requirements

Australia

The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.

Plugin information

Plugins planned for deprecation

The following plugins are planned for deprecation in a future release:

Admin Console in Workforce Optimization for ITSM (sn_wfo_admin): Planned for deprecation in Australia release. There is no replacement for this plugin.