What's new

Conversations

Explore the conversations view by ServiceNow Otto chat activity. It reports engagement metrics such as total chat users and live agent transfers, chat-related events, from starting a conversation to rendering a chat response to selecting a chat action.

Create cross-application conversion funnels

Create and use cross-application conversion funnels to target all applications or one specific application, so that consecutive steps can follow from one application into another.

Page properties analytics

Filter a page detail page by one or more page properties to analyse how usage differs across page attributes such as owner, category, or load time.

Bulk export of Usage Insights data via REST API

Use Usage Insights data export store app to deliver an asynchronous REST API endpoint that processes export requests in the background and streams results as JSON batches to a dedicated Kafka topic. Unlike manual export from the Usage Insights dashboard, data export is designed for programmatic, large-volume, recurring data movement scenarios.

Creating custom events

Create custom events without code directly in your application using the Usage Insights page overlay. Use event descriptions to provide greater visibility and clarity on Usage Insights events.

Access Funnels from Platform Analytics

Access funnels you create in Usage Insights directly in the Platform Analytics UI to view this data along with your organization's other business metrics.

Customize Dashboards

Customize dashboards or pages for Platform Analytics directly in Usage Insights.