Telecommunications Network Inventory Release Notes
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
About Telecommunications Network Inventory
- Enable customers to request services for equipment housed in your facility using Remote Hands.
- View a concise summary of Remote Hands Request
- Create IP addresses directly within an IP subnetwork.
- Define reusable naming patterns using the new TNI CI Naming application with real-time validation, hierarchical name construction, and interactive preview before applying to the inventory.
- Access control update — TNI table permissions
- Reserves rack unit space in a datacenter with rack allocation agentic workflow
- TNI Data Model Navigator, a CMDB framework that presents a curated, domain-specific view of telecom
See Telecommunications Network Inventory for more information.
Activation and other requirements
- Activation information
Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- Additional requirements
You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature.
Accessibility and localization
- Accessibility information
Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing.
July 2026
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
What's changed
- Now LLM service deprecation
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
April 2026
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
What's new
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Australia
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
What's new
- Remote Hands Request Management
- Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference.
- Remote hands case record
- Remote Hands Request Summarization generates contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal.
- IP address management
- Multi-layer nested IP Subnetworks with CIDR validation: You can now create IP Subnetworks within IP Subnetworks, supporting recursive nesting for both IPv4 and IPv6. When creating a subnetwork at any level, the system validates that the CIDR is correctly formatted, falls within the parent's range, is more specific than the parent, and is unique within the parent.
- Inventory template naming patterns
- Author patterns from a variable library with real-time validation, verify resolved names across the full template hierarchy from a new Overview tab at design time, and add custom validation rules.
- Telecom Network Inventory roles
- Standard ServiceNow platform roles no longer have read access to specific TNI tables. This change affects both new installations and upgrades.
- The rack allocation agentic workflow reserves rack unit space in a datacenter by evaluating placement policies, capacity metrics, and change request requirements to find suitable rack allocations.
- TNI Data Model Navigator
- A Data Model Navigator is a CMDB framework feature that presents a curated, domain-specific view of the CMDB. With TNI context, it organizes thousands of CMDB CI classes into a focused, hierarchical structure relevant to telecom operations.
What's changed
- Network topology
- Topology map icons updated to support dark theme colour contrast.
- IP address management
- The IP Pool menu and records are now labeled as IP Address Block throughout the Network Inventory Workspace and Service Operations Workspace.
Plugin information
- New plugins
-
The following plugins are new in Australia:
- Remote Hands Request Management (sn_remote_hands): Remote Hands plugin enables you to use the Remote Hands request feature in the Customer Service Management portal.
- Racks Allocation Workflow (sn_genai_platform 12.1.0): Enables rack allocation via the Rack placement AI agent in the Telecommunication Network Inventory Workspace and Service Operation Workspace. The agent reserves the racks that meet the capacity requirements, based on the physical and logical constraints specified in the change request.