Subscription Management release notes
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Australia release.
About Subscription Management
- View and filter Now Assist usage by domain in domain-separated instances.
- Monitor Workflow Data Fabric usage and view token use rate of each capability.
See Subscription Management for more information.
Activation and other requirements
- Activation information
Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the ServiceNow Store. For cumulative release notes information for applications available on the ServiceNow Store, see ServiceNow Store release notes.
- Upgrade information
Subscription Management version 6.1 is active by default on instances of the Australia release. For more information about updating Subscription Management, see Update an application or plugin.
October 2026
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Australia release.
What's changed
- Support for Moveworks consumption tracking
- Starting in Australia patch 7, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions & FAQ [KB3147691] on the Now Support Knowledge Base.
Australia
The ServiceNow® Subscription Management application enables you to manage your subscriptions proactively and monitor subscription usage on your instances. Subscription Management was enhanced and updated in the Australia release.
What's new
- Support for domain separation
- View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain.
- Monitor Workflow Data Fabric usage
- Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.
What's changed
- Now Assist usage excludes demo data
- Demonstration instances are excluded from the total Now Assist usage count to improve tracking of Assist consumption. The accrual time field displays when Now Assist data was last accrued.
- Changes to Now Assist usage measurement
- Now Assist usage measurement is evolving. Update Subscription Management to version 6.1 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic: January 2026 [KB2704710] on the Now Support Knowledge Base.
- Streamlined user-based subscription allocation
- To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations.
- Hidden user-based subscription allocations
- To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.