Sidebar release notes

Australia Release Notes
Release
australia
ft:locale
en-US
ft:publication_title
Australia Release Notes
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Sidebar release notes

Release version: Australia
Updated March 12, 2026
1 minute to read

The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Australia release.

About Sidebar

  • Move and resize the chat window using the Sidebar new dynamic window framework.
  • Create standalone Sidebar discussions.

See Sidebar for more information.

Activation and other requirements

Important:
Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Sidebar is a ServiceNow AI Platform feature that is active by default.

Australia

The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Australia release.

What's new

Sidebar
Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record.
Sidebar
Move and resize the Sidebar chat window using the dynamic window framework.
Sidebar
Create a standalone Sidebar discussion that is not tied to a specific record.
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