What's new

Connections tab in the Service Exchange Center

Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

Improved consumer registration and onboarding

Onboard consumers faster with a guided, step-by-step registration experience. Consumers are automatically redirected to the new registration experience when upgrading to receive clearer progress indicators during onboarding, and receive actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

Improved FDS capabilities

Improve your connection experience, by synchronizing Knowledge Base articles between provider and consumer instances.

Reduce data inconsistencies by maintaining CMDB sys_ids when inserting net-new CIs through transform maps.

Preserve CI functionality on the destination instance by automatically creating CI dependency relationships or managing them manually when the source sends relationship data.

Get more referenced field data by including dot-walked fields in your outbound field configuration.

Journal Field Framework enhancements

Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.

Preserved all journal entries during synchronization by supporting journal field type journal_input, in addition to the existing journal field type.

Simplified persona management

Assign Service Exchange Remote Catalog personas to user groups or roles so that persona access is granted automatically based on group membership, reducing manual administration.

What's new

ServiceNow product tiers

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

• Foundation: AI basics to deliver insights
• Advanced: AI to boost productivity across relevant use cases
• Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

What's new

Service Exchange Knowledge Assistant

Get answers to your Service Exchange questions directly in Now Assist, without leaving your current work. The Service Exchange Knowledge Assistant agentic workflow generates answers grounded in documentation that matches the Service Exchange version installed on your instance, and includes links to the source documentation used for every answer.

Consumer outbound FDS

Reduce manual effort and eliminate the need to share data externally by sharing selected foundational data types with your provider on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows.

Service Exchange center

Detect problems early, understand connection status, and resolve issues efficiently with the Service Exchange center, a centralized interface that provides real-time visibility into scan check issues, connection health and statuses, and access to all Service Exchange scan suites. Service Exchange admins can access their respective centers through the Provider and Consumer center links in the navigation menu.

Auto-onboarding

Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to ensure reliable, efficient integrations with minimal manual effort.