--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/australia/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Product localization information in Australia # Product localization information in Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Product localization information in Australia This document outlines the localization capabilities and language support for various ServiceNow products and features specific to the Australia release. Localization ensures users in Australia can effectively interact with ServiceNow applications in their preferred languages, enhancing usability and adoption. Show full answer Show less ## Localization Support Across Products * **AI Admin Center, AI Agent Advisor, and AI Admin Hub:** Support machine and dynamic translation in all languages supported by the ServiceNow AI Platform, enabling multilingual AI management and advisory. * **AI Agent Studio:** Built on the GPT-4o framework, it supports localization aligned with the GPT-4o language model capabilities. * **AI Search:** Supports indexing and searching in all AI Platform languages with features like stop words and synonyms localized accordingly. * **Accounts Payable Operations:** Supports multiple languages, but invoice extraction via the DocIntel model is English-only by default; training is required for other languages. * **Autonomous Workforce AI Specialist:** Supports multiple languages with varying fluency due to underlying large language model differences. * **CPQ (Configure, Price, Quote):** Pilot support for Japanese localization in the admin UI, including static UI elements and Japanese character input, with automatic fallback to English for untranslated content. Enhanced localization includes translation of product labels and field text for a consistent multilingual configuration experience. * **Digital End-User Experience (DEX):** Localization applies to all languages supported by the ServiceNow AI Platform. * **Generative AI Controller:** Utilizes Microsoft Azure OEM for dynamic translation in Now Assist, enabling multi-language support configurable via the AI Admin Hub console. * **L1 IT Service Desk AI Specialist:** Multi-language support varies by language and implementation. * **Live Connect:** Language settings do not affect Live Connect; data reflects the language of source tables. * **RPA Hub:** Supports international languages to facilitate robotic process automation in localized environments. * **ServiceNow IDE:** Fully localized for all supported left-to-right languages based on user preferences on the instance. * **Third-party Risk Management:** Portal strings are externalized and translated for supported languages, though new features may have partial translations initially. ## Practical Implications for ServiceNow Customers in Australia These localization features enable Australian customers to deploy and manage ServiceNow products with multilingual support tailored to their users' language preferences. This improves user experience, reduces language barriers in AI-driven workflows, and supports compliance with regional language needs. Customers should note that some AI models, like DocIntel for invoice processing, may require retraining for languages other than English. Additionally, pilot features such as Japanese localization in CPQ demonstrate ongoing enhancements to support region-specific requirements. Administrators can configure language preferences through platform settings and utilize dynamic translation features where applicable to maximize localization benefits across AI and service management tools. Cumulative release notes summary on new Australia features and products. Some products may have specific localization requirements or behavior in Australia. {#rn-summary-localization__rn-summary-localization-table__entry__2} | Application or feature | Details | |-|-| | AI Admin Center | AI Admin Center supports machine translation for Australia. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform. | | AI Admin Hub | ServiceNow Otto supports Dynamic Translation for Australia. | | AI Agent Advisor | AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | | AI Agent Studio | AI agents and AI Agent Studio are built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | | AI Search | : AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support for AI Search](https://www.servicenow.com/docs/access?context=international-language-support-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US). | | Accounts Payable Operations | Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. | | Autonomous Workforce | : AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information. | | CPQ | Japanese Localization for CPQ admin UI: The CPQ admin UI supports internationalization for the CPQ Configurator and Transaction Manager. Static user interface elements, including labels, headings, and system text, can be displayed in Japanese. This is part of an initial pilot to support SoftBank onboarding. Administrators can select their preferred language through the ServiceNow platform. If any static content is not translated, the system automatically falls back to English. It also supports Japanese character input across applicable fields and controls. User-generated content remains in the language in which it is entered. Enhanced localization in CPQ: Translation and localization support is enhanced to include product offering labels, definitions, and field text in CPQ. Content is translated at compile time, enabling multilingual configuration workflows and a more consistent localized experience. | | Digital End-User Experience | Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | | Generative AI Controller | Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). | | L1 IT Service Desk AI Specialist | : Multi-language support for the L1 IT Service Desk AI Specialist may vary. | | Live Connect | Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | | RPA Hub | RPA Hub supports international languages. For more information, see [Internationalization support for RPA Hub](https://www.servicenow.com/docs/access?context=rpa-hub-international-language-support&version=australia&pubname=australia-integrate-applications&ft:locale=en-US). | | ServiceNow IDE | The ServiceNow IDE is localized in all supported left-to-right languages and reflects the language preference selected by users for the instance. For information about how to activate a language on an instance, see [Activate a language](https://www.servicenow.com/docs/access?context=t_ActivateALanguage&version=australia&pubname=australia-platform-administration&ft:locale=en-US). | | Third-party Risk Management | Third-party portal strings are externalized and translated for supported languages. Newly introduced features may have incomplete translations. | [ ] {#rn-summary-localization__rn-summary-localization-table}