--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/australia/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Browser requirements for all Australia features and products # Browser requirements for all Australia features and products {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Cumulative release notes summary on browser requirements for Australia features and products. Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions. {#rn-summary-browser-reqs__rn-summary-browser-table__entry__2} | Application or feature | Details | |-|-| | AI Admin Center | The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn't supported in Internet Explorer. | | AI Admin Hub | ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn't supported in Internet Explorer. | | AI Agent Studio | AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer. | | AI Desktop Actions | : ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer. | | AI Search | : For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer. | | Advanced Work Assignment (AWA) | Advanced Work Assignment doesn't support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Agent experience for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). | | Automated Test Framework | Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see [Browser recommendations for Automated Test Framework](https://www.servicenow.com/docs/access?context=browser-recommendations-atf&version=australia&pubname=australia-application-development&ft:locale=en-US). Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead. | | Configurable Workspace | Configurable Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Data Management for CSM | Starting with the Australia release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Digital End-User Experience | Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&version=australia&pubname=australia-it-service-management&ft:locale=en-US). | | External Content Connectors | : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Live Connect | Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | | Manufacturing Commercial Operations | ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). | | Next Experience | The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Next Experience Developer (NED) Tools | Next Experience Developer Tools requires Google Chrome. | | Policy and Compliance Management | Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_b5x_f4r_tfc} | | Predictive AI for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). | | RPA Hub | ServiceNow workspaces don't support mobile devices. For more information about the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Self-service and omnichannel engagement for CSM | Starting with the Australia release, self-service and omnichannel application don't support Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | ServiceNow Otto for Legal Service Delivery (LSD) | To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see [Browser support](https://servicenow-prod.fluidtopics.net/R~HKN5suDllHe_wr4CWNYA "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Table Builder | Internet Explorer isn't supported. | | UI Builder | Internet Explorer isn't supported for UI Builder | [ ] {#rn-summary-browser-reqs__rn-summary-browser-table}