Browser requirements for all Australia features and products

Release version: Australia
Updated October 8, 2026
3 minutes to read

Cumulative release notes summary on browser requirements for Australia features and products.

Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
Application or feature Details
AI Admin Center

The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn’t supported in Internet Explorer.

AI Admin Hub

ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn’t supported in Internet Explorer.

AI Agent Studio

AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer.

AI Desktop Actions
ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer.
AI Search
For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.
Advanced Work Assignment (AWA)

Advanced Work Assignment doesn’t support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.

Agent experience for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Automated Test Framework

Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see Browser recommendations for Automated Test Framework.

Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead.

Configurable Workspace

Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

Data Management for CSM

Starting with the Australia release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

Digital End-User Experience

Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension.

External Content Connectors
For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.
Live Connect

Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect.

Manufacturing Commercial Operations

ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Next Experience

The Australia release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.

Next Experience Developer (NED) Tools

Next Experience Developer Tools requires Google Chrome.

Policy and Compliance Management
Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers:
  • Google Chrome
  • Firefox and Firefox Extended Support Release (ESR)
  • Microsoft Edge Chromium
  • Safari 12.0 and later versions
Predictive AI for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

RPA Hub

ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

Self-service and omnichannel engagement for CSM

Starting with the Australia release, self-service and omnichannel application don't support Internet Explorer. For more information, see Browser support.

ServiceNow Otto for Legal Service Delivery (LSD)

To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see Browser support.

Table Builder

Internet Explorer isn’t supported.

UI Builder

Internet Explorer isn't supported for UI Builder