Additional requirements for all Australia features and products
Cumulative release notes summary on additional requirements for Australia features and products.
| Application or feature | Details | ||||||||||||||||||||||||||||||||||||
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| AI Admin Hub | The Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | ||||||||||||||||||||||||||||||||||||
| AI Agent Studio | You must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see Install ServiceNow Otto AI Agents. Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | ||||||||||||||||||||||||||||||||||||
| AI Desktop Actions | The following are required to use defined AI Desktop Actions:
You must first install the supported ServiceNow Otto version of ServiceNow to be able to use the ServiceNow Otto AI agents. For more information, see Install ServiceNow Otto AI Agents. You must enable Next Experience UI Framework before you can use the ServiceNow Otto panel. | ||||||||||||||||||||||||||||||||||||
| Advanced AI Search Management Tools |
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| Agentic Contact Center for Banking | This application is dependent on ServiceNow Otto for Financial Services Operations (FSO). For more information, see ServiceNow Otto for Financial Services Operations (FSO) release notes. | ||||||||||||||||||||||||||||||||||||
| Agentic Contact Center for Insurance | This application requires ServiceNow Otto for Financial Services Operations (FSO). For activation and configuration details, see ServiceNow Otto for Financial Services Operations (FSO) release notes. | ||||||||||||||||||||||||||||||||||||
| Autonomous Workforce |
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| Creator Studio | Check your entitlements to determine whether you have access to Creator Studio. | ||||||||||||||||||||||||||||||||||||
| Customer Service Problem Management | You must install Case Playbook for Complaints (sn_complaint) plugin to use the CDM case type. | ||||||||||||||||||||||||||||||||||||
| Dispute Rules Content Pack for Mastercard | This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed. | ||||||||||||||||||||||||||||||||||||
| External Content Connectors |
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| Financial Services Operations Integration with Verifi | The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box. | ||||||||||||||||||||||||||||||||||||
| Interview management | The Hiring Core application provides essential data models and shared components for Hiring Experiences, and must be activated. | ||||||||||||||||||||||||||||||||||||
| L1 IT Service Desk AI Specialist |
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| Live Connect | You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | ||||||||||||||||||||||||||||||||||||
| Now Assist in Document Intelligence | Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | ||||||||||||||||||||||||||||||||||||
| RPA Hub | To use the Unattended Robot application, the hardware requirements for a single robot are as follows:
To use the Unattended Robot application, the minimum and recommended hardware requirements for a high density robot are multiplied by the number of runtimes. Multiple robots execute jobs concurrently on the same Windows Server machine. For example, with three users concurrently executing jobs, the minimum hardware requirements for a high density robot are:
To use the Unattended Robot application, the software requirements for a standard robot are:
To use the Unattended Robot application, the software requirements for a high density robot are:
If you are upgrading to Australia, verify that you have the latest robot MSI from Australia installed. The older versions of the robots do not work. An unattended robot is mapped to only one machine. This is applicable for standard robot. Virtual Machines (VMs) that are used for the Unattended Robot application must be persistent and constantly on. To use the Attended Robot application, the hardware requirements are:
To use the Attended Robot application, the software requirements are:
An attended robot is mapped to only one user. To use the RPA Desktop Design Studio application, the hardware requirements are:
To use the RPA Desktop Design Studio application, the software requirements are:
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| Recruitment workspace | The Hiring Core application provides essential data models and shared components for Hiring Experiences. The application must be activated. | ||||||||||||||||||||||||||||||||||||
| ReleaseOps | ReleaseOps is not supported in regulated environments or on-premise. Check your entitlements to determine whether you have access to ReleaseOps. | ||||||||||||||||||||||||||||||||||||
| Retail Strategic Portfolio Management Suite | The Project Workspace application must be installed before installing the Retail Strategic Portfolio Management Suite. | ||||||||||||||||||||||||||||||||||||
| ServiceNow IDE | ServiceNow IDE uses the public npm registry (https://registry.npmjs.org) as its default package source. If your network blocks access to this registry, you must have access to an alternate registry to download packages and build applications in the ServiceNow IDE. If access to the public npm registry is blocked on your system, you must configure a private npm registry in your Package Manager user settings in the ServiceNow IDE. For more information, see Install an npm package from a private registry with the ServiceNow IDE. | ||||||||||||||||||||||||||||||||||||
| ServiceNow Lux Lab for VS Code |
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| ServiceNow Otto for FSM | The ServiceNow Otto for FSM application requires Field Service Management. | ||||||||||||||||||||||||||||||||||||
| ServiceNow SDK | You must have Node.js and Node Package Manager (npm) installed to install the ServiceNow SDK. For more information, see Install the ServiceNow SDK in an application. | ||||||||||||||||||||||||||||||||||||
| Telecommunications Network Inventory | You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature. | ||||||||||||||||||||||||||||||||||||
| Zero Copy Connector for ERP | SAP ECC, SAP S/4 HANA, and Oracle E-Business Suite (12.2 and later) are the available systems that integrate with Zero Copy Connector for ERP. |