Recommended Actions for HRSD release notes
The ServiceNow® Recommended Actions for HRSD application provides real‑time actionable guidance and relevant resources that help HR agents resolve cases more quickly. Recommended Actions for HRSD is a new application in the Australia release.
About Recommended Actions for HRSD
Provide relevant resources and recommendations to HR agents for speedy resolution of HR cases.
See Exploring Recommended Actions for HRSD for more information.
Activation and other requirements
- Activation information
Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia
The ServiceNow® Recommended Actions for HRSD application provides real‑time actionable guidance and relevant resources that help HR agents resolve cases more quickly. Recommended Actions for HRSD is a new application in the Australia release.
What's new
- Recommended Actions for HRSD
- Help HR agents resolve cases more quickly by listing relevant KB articles and similar cases in the context of the current case. Provide agents with an optimal action such as a suggestion to add an approval to the case if needed.