Predictive Intelligence release notes
The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Australia release.
About Predictive Intelligence
- A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health.
- The sys property ML Trainer - Glide communication KAA (glide.platform_ml.kaa_auth_enabled) implements KAA validation when mTLS is enabled.
See Predictive Intelligence for more information.
Activation and other requirements
- Activation information
Predictive Intelligence is a ServiceNow AI Platform feature that is active by default.
August 2026
The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Australia release.
What's new
- Sys property: ML Trainer - Glide communication KAA
- A sys property (glide.platform_ml.kaa_auth_enabled) implements KAA validation to the ML Trainer server. KAA validation occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. Default value is true (from the Australia release).
Australia
The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Australia release.
What's new
- Predictive Intelligence Usage Analytics dashboard
- Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type.