Partner Relationship Management release notes
The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. See the following sections for release notes by version.
About Partner Relationship Management
- Enable channel partners to submit and track cases through the Partner Portal, reducing resolution time and improving collaboration between partners and enterprises.
- Manage partner life cycle activities and collaboration through a single platform to increase partner satisfaction and streamline operations.
- Register and track partner-sourced deals in a unified system to prevent conflicts, ensure proper recognition, and accelerate deal conversion rates.
- Provide partners with role-based access to case management, knowledge articles, and program visibility—reducing manual escalations and enabling faster independent problem resolution.
- Gain actionable insights into partner engagement, performance, and participation through partner overview for enterprise roles to optimize support allocation and identify high-impact partnerships.
See Partner Relationship Management for more information.
Activation and other requirements
- Activation information
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Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see Install Partner Relationship Management.
Version 9.0.1
Streamline deal registration approvals and task management with configurable rules, automated notifications, and centralized visibility.
What's new in Deal Registration
- Enable configurable deal approvals built on the Advanced Approval Management framework Deal Registration approvals
- Preview and submit deal registrations for approval, lock deal records while they are under review, track approval audit trails, and automatically notify approvers.
Configure approval rules based on deal attributes, such as deal value, partner type, region, product, or other registration criteria.
Deal registration approval workflows are built on the Advanced Approval Management framework, enabling teams to route approvals consistently based on configured conditions.
- Add structured tasks for deal registration Deal registration tasks
- Create and manage structured deal registration tasks. Use retention policies to control data growth and keep task records manageable over time.