On-Call Scheduling release notes

Release version: Australia
Updated March 12, 2026
1 minute to read

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

About On-Call Scheduling

  • Configure on-call schedule features using granular roles.
  • Configure a monthly roster rotation for an on-call schedule to simplify shift management.

See On-Call Scheduling for more information.

Activation and other requirements

Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
  • FullCalendar library
  • DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Australia

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

What's new

Monthly roster rotation for an on-call schedule
Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.
Granular role for on-call schedule configurations
Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles.
Bulk on-call schedule setup wizard

Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW).