---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/australia/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# On-Call Onboarding release notes

# On-Call Onboarding release notes {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® On-Call Onboarding for the On-Call Scheduling app enables you to create schedules for many groups at once.

## About On-Call Onboarding {#on-call-onboarding-rn__on-call-onboarding-rn-about}

* Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time.
* Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes.
{#on-call-onboarding-rn__ul_p5d_2w5_kkc}

See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for more information.{#on-call-onboarding-rn__on-call-onboarding-rn-about-2}

## Activation and other requirements {#on-call-onboarding-rn__on-call-onboarding-rn-requirements-activation}

Important:  
On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information{#on-call-onboarding-rn__on-call-onboarding-rn-activation-info}

:   Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#on-call-onboarding-rn__now-assist-for-itsm-rn-activation-1}

    Australia Patch 4 or later is required to install and use the On-Call Onboarding.
    {#on-call-onboarding-rn__on-call-onboarding-rn-requirements-info-1}
{#on-call-onboarding-rn__on-call-onboarding-rn-requirements-info-1}{#on-call-onboarding-rn__on-call-onboarding-rn-activation-details}

## Version 1.0.4 {#ariaid-title2}

The ServiceNow® On-Call Onboarding for the On-Call Scheduling app enables you to create schedules for many groups at once.

### What's new {#on-call-onboarding-rn-2026-09__on-call-scheduling-rn-new-features}

[Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&version=australia&pubname=australia-it-service-management&ft:locale=en-US)

:   Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW).

[Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&version=australia&pubname=australia-it-service-management&ft:locale=en-US)

:   The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation
    settings before uploading it back into the wizard.

{#on-call-onboarding-rn-2026-09__on-call-scheduling-rn-new-features-1}