Now Assist for Sales CRM for Telecommunications release notes

Release version: Australia
Updated March 12, 2026
2 minutes to read

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

About Now Assist for Sales CRM for Telecommunications

Australia Patch 1
  • Automatically create the fallout records based on reported issues in the order task work notes.
  • Automate the customer move order capture journey to reduce the manual effort.

See Now Assist for Sales CRM for Telecommunications for more information.

Activation and other requirements

Important:
Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see Install plugins for ServiceNow Otto.

Australia General Availability

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

What's new

April 2026

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

What's new

ServiceNow product tiers
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
  • Foundation: AI basics to deliver insights
  • Advanced: AI to boost productivity across relevant use cases
  • Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Order fallout AI agent
Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.

Australia

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

What's new

Move Order Voice AI agent
Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.