ServiceNow Otto for Legal Service Delivery (LSD) release notes
The ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.
About ServiceNow Otto for Legal Service Delivery (LSD)
- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Legal Service Delivery (LSD). Check your entitlements to determine your access to specific features.
- Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms.
- Legal Request and Matter summarization now considers data from extended practice area tables when summarizing.
Activation and other requirements
- Activation information
Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- Browser requirements
To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see Browser support.
August 2026
The ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.
What's changed
- ServiceNow® AI implementation
- ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
April 2026
The ServiceNow Otto for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. ServiceNow Otto for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.
What's new
- Submit COI request using ServiceNow Otto conversational intake
- Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system.
What's changed
- Summarize a legal request or matter by using ServiceNow Otto for Legal Service Delivery (LSD)
- Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters.