Now Assist in Document Intelligence release notes
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.
About Now Assist in Document Intelligence
- Now Assist in Document Intelligence skills are now turned on by default.
- View citations for multiple attachments using the document and visual insights AI agent.
- Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.
See Now Assist in Document Intelligence (Legacy) for more information.
Activation and other requirements
- Activation information
Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:
For more information, see Configuring Now Assist in Document Intelligence.
- Additional requirements
Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.
April 2026
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.
What's new
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
What's changed
- Updated banner in the extraction review panel
- Changed the label in the extraction review panel banner from Document Q&A to Extracted data.
- Now Assist in Document Intelligence skills are now turned on by default
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The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Australia Early Availability
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.
What's new
- Document and visual insights AI agent enhancements
- The document and visual insights AI agent can recognize and provide citations for multiple attachments.
What's changed
- Document and visual insights AI agent enhancements
- Tools used by the document and visual insights AI agent are consolidated to improve performance.
- Changes to limitations
- The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.
- Add a tool
- Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with AI Skill Kit is available to users with the appropriate role(s).
Australia
The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.
Plugin information
- Plugins planned for deprecation
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The following plugin is planned for deprecation in a future release:
The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence (Legacy).