MID Server release notes

Release version: Australia
Updated March 12, 2026
3 minutes to read

The ServiceNow® MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Australia release.

About MID Server

  • MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10.
  • MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices.
  • MID Server smart workload manager continuously evaluates load and assigns jobs in a cluster to ensure that no server is overloaded.

See MID Server for more information.

Activation and other requirements

Activation information

MID Server is a ServiceNow AI Platform feature that is active by default.

Upgrade information

For the latest MID Server system requirements, see MID Server system requirements. The minimum JRE version supported is 17.0.10 and the recommended version is 21.0.7.

If you have installed your own JRE, the upgrade process takes the following actions to verify that the MID Server uses a supported JRE:
  • If a MID Server is using an unsupported version of the JRE when it upgrades, the upgrade process displays a warning message with the minimum and recommended JRE version.
  • If a supported JRE is running on the MID Server host, the upgraded MID Server uses that version.

All MID Server host machines require access to the download site at install.service-now.com to enable auto-upgrades. For additional details, read how the system manages MID Server upgrades.

Only one Windows MID Server service is permitted according to the executable path. Upgraded Windows MID Servers that have multiple services pointing to the same installation folder can’t start. See MID Server fails to start for more information.

For more information about MID Server upgrades, see the following topics:

July 2026

The ServiceNow® MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Australia release.

What's changed

MID Server security logs require 100MB of storage

To store the security logs, MID Servers must be installed on a host with at least 100MB of storage capacity.

Australia

The ServiceNow® MID Server application enables communication and data transfers between a ServiceNow instance and external applications, data sources, and services. MID Server was enhanced and updated in the Australia release.

What's changed

MID Server supports PowerShell 7 for Discovery
MID Server now supports PowerShell 7, while maintaining backward compatibility with PowerShell 5.1. This update enhances security, accelerates onboarding, and reduces deployment blockers through improved runtime detection and comprehensive test coverage.
Configure the MID Server for CyberArk CCP

MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices. This additional option can reduce dependency overhead and enables you to choose between the AIM SDK and REST-based approaches according to your requirements.

Smart Workload Manager in clusters

MID Servers in a cluster now assign jobs based on the true load, using a variety of criteria. The smart workload manager continuously evaluates the queue size, execution time, CPU usage, and buffer size. The manager then assigns tasks to ensure that no server is overloaded.

MID Server is bundled with Java Runtime Environment 21

MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10. The installer automatically configures Java 21.0.7 to run in your environment. If you have installed your own JRE, see the Important information for upgrading MID Server to Australia section to ensure your JRE is compatible.