Predictive intelligence for Legal Service Delivery release notes

Release version: Australia
Updated March 12, 2026
1 minute to read

The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

About Predictive intelligence for Legal Service Delivery

Activation and other requirements

Australia

The ServiceNow® Predictive Intelligence for Legal Service Delivery uses machine-learning algorithms for predicting subcategory and assignment groups for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

Plugin information

Deprecated plugins

The following plugin is planned for deprecation in a future release:

Predictive intelligence for Legal Service Delivery (sn_lg_pi): Planned for deprecation in C release. There is no replacement for this plugin.