Knowledge Graph release notes
The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.
About Knowledge Graph
- Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true.
- Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents.
- ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto.
- Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax.
- Knowledge Graph now supports queries with Glidelist references.
- Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags.
- Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries.
- Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup.
- Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology.
See Knowledge Graph for more information.
Activation and other requirements
- Activation information
Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default.
August 2026
The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.
What's new
- A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later.
What's changed
- New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu.
April 2026
The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.
What's new
- Configuration item relationships and Knowledge Graph
- Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly.
Australia Early Availability
The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.
What's new
- Tagging in Knowledge Graph Designer
- The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags.
Australia
The ServiceNow® Knowledge Graph application enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Australia release.
What's changed
- Create Knowledge Graph tag
- The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries.