Employee Slate for ITSM release notes
The ServiceNow® Employee Slate for ITSM application surfaces active outages, scheduled maintenance, and trending incidents directly on the employee home page. Employee Slate for ITSM is a new application in the Australia release.
About Employee Slate for ITSM
- See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page.
- Investigate service status in more depth from a dedicated Service Status page.
- Ask Otto to summarize current active outages in one select, directly from the home page banner.
- Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups.
- Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots.
- Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking.
See Employee Slate for ITSM for more information.
Activation and other requirements
- Activation information
Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see Configure Employee Slate for ITSM.
Australia Patch 7 and Version 2.1
Getting email notifications for walk-in visit or subscription status were added in Employee Slate for ITSM in this release.
What's new
- Use Employee Slate for ITSM
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- Send email notifications to keep you updated on your walk-in visit.
- Send email notifications when a user subscribes to a service to keep them informed of the subscription status.
September 2026
The ServiceNow® Employee Slate for ITSM application surfaces active outages, scheduled maintenance, and trending incidents directly on the employee home page. Employee Slate for ITSM is a new application in the Australia release.
What's new
- Tech Lounge services
- Join a walk-in queue or book an appointment using the Tech Lounge page.
- Conversational assisted booking
- Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.
Australia Patch 3 and Version 1.1.3
Stay informed on service health without leaving the home page, and ask Otto to summarize active outages in one tap.
What's new
- Viewing outages and maintenance
- View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state.
- Service status page
- Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service.
- Ask Otto outage summary
- Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question.