ITOM Visibility release notes

Release version: Australia
Updated March 12, 2026
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Summary of ITOM Visibility release notes

The ServiceNow ITOM Visibility application delivers a unified and connected view of your entire IT infrastructure and the services it supports. The Australia release brings significant enhancements, including expanded discovery capabilities, advanced service mapping, AI-driven tools, and improved cryptographic asset management to help you maintain security compliance and operational efficiency.

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Key Features

  • Discovery Enhancements: Support for PowerShell 7, expanded cloud platform coverage (Alibaba, IBM, OCI, OpenStack, oVirt, VMware), and automated discovery schedule creation via IP Address Management (IPAM) integration for multi-cloud environments.
  • Kubernetes Visibility Agent (KVA) and Service Mapping: Enables creation of detailed service maps for Kubernetes and related microservices, including KubeVirt VMs in the CMDB, with support for Oracle Kubernetes Engine (OKE).
  • AI Agent Topology Mapping: Provides visibility into AI agent infrastructure and dependencies for platforms such as Amazon Bedrock and Microsoft Foundry, ensuring transparency and business ownership tracking.
  • Cryptographic Asset Compliance: Centralized inventory and management of cryptographic assets (certificates, AWS KMS, Azure Key Vault keys) across cloud and on-premises environments. Includes policy-based risk indicators to identify and prioritize at-risk assets to support post-quantum cryptography readiness and security compliance.
  • Service Mapping Plus: Combines multiple service discovery methods (top-down, tag-based, ML-powered) into unified composite service maps, eliminating fragmented views and blind spots.
  • AI-Powered Service Mapping: Automates service map generation and CSDM relationship maintenance using AI agents and ML candidates, with conversational query capabilities through the Service Mapping MCP tools starting with Australia Patch 2 and 3.
  • Discovery Admin Workspace: New dashboards for discovery insights and operations monitoring, security posture improvements with real-time alerts via Microsoft Teams and Outlook, and enhanced container image scanning with proxy and MID server controls.
  • Certificate Inventory and Management: Streamlines certificate renewal processes via Microsoft Outlook integration and ensures CMDB data certification for TLS certificates.
  • Service Graph Connectors: Enhanced connectors for AWS, Microsoft Azure, and Google Cloud Platform (GCP), including dynamic allowlist population and improved project identification in GCP.
  • Tag Governance: Improved visualization and navigation of tags for better data governance.
  • Learning Enhanced Automation Playbook (LEAP): Uses AI to analyze incident data, facilitating automation creation that proactively resolves high-impact operational issues.

Activation and Next Steps

To utilize ITOM Visibility, activate the Discovery and Service Mapping plugins and ensure you have an active ITOM Visibility subscription. For full functionality, install the latest ITOM Visibility applications from the ServiceNow Store, where monthly or quarterly updates are also available. Refer to the ServiceNow Store for cumulative release notes and compatibility details.

The ServiceNow® ITOM Visibility application provides a unified, connected view of your entire IT infrastructure and the services that it supports. ITOM Visibility was enhanced and updated in the Australia release.

About ITOM Visibility

  • Discovery: Power Shell 7 support for Discovery.
  • Kubernetes Visibility Agent (KVA) and Service Mapping: Create service maps for extended services beyond Kubernetes.
  • AI Agent Topology Mapping: Discover AI agent infrastructure and dependencies using the new AI Agent Topology Mapping application, including:
    • Amazon Bedrock AI agents, models, and prompts
    • Microsoft Foundry (Classic) AI agents, models, and prompts
  • Cryptographic Asset Compliance: Inventory, assess, and manage cryptographic assets, including certificates and keys, across cloud and on-premises environments to support post-quantum cryptography (PQC) readiness and maintain security compliance.
Store updates for ITOM Visibility
The majority of Visibility apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details.
  • Cryptographic Asset Compliance

    Cryptographic Asset Compliance is a part of the ITOM - Advanced app. This app helps you manage cryptographic assets, including certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory. You can identify at-risk cryptographic assets with policy-based risk indicators and focus remediation efforts where they matter most.

  • Service Mapping Plus

    Multi-Source Service Mapping – gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps.

  • AI-Powered Service Mapping

    Two AI Agents automatically generate service maps from ML candidates and connect Business Applications to discovered Application Services, eliminating manual CSDM relationship maintenance at scale. Available starting with Australia Patch 2.

    Use the Service Mapping MCP tools to query live service topology, relationships, and CI data through a conversational interface via Claude Desktop. Available starting with Australia Patch 3.

  • Discovery Admin Workspace

    Expanded Cloud support to include Alibaba, IBM, OCI, OpenStack, oVirt, and Vmware. New dashboards: URL Discovery Insights, Discovery Operations Monitor. Create discovery schedules automatically using integration with IP Address Management (IPAM) systems. Create discovery schedules for multi-cloud deployments. Improve security posture for Discovery. Receive real-time alerts including Discovery Schedule failures, Anomaly detection, MID down and Automated discovery schedule in Microsoft Teams and Outlook. Improve security posture for Discovery.

  • Discovery and Service Mapping Patterns

    New CI classes and fields for NSX infrastructure. Scan container repositories not reachable through a proxy using the new system property "sn_itom_pattern.container_image_scan_no_proxy". Container image scanning now supports MID Server selection per datacenter for private repositories. Multiple fixes and improvements for patterns for cloud and on premise discovery.

  • Certificate Inventory and Management

    Seamless certificate renewal via Microsoft Outlook and CMDB Data Certification for TLS certificates.

  • Kubernetes Visibility Agent and Agent Client Collector for Visibility

    Increase visibility and control over Kubernetes environments: Service maps for Kubernetes and all related service resources, service maps for micro-services, KubeVirt VMs added to the CMDB, CI visualization. KVA is supported in OKE (Oracle Kubernetes Engine).

  • Service Graph Connector for AWS
  • Service Graph Connector for Microsoft Azure

    Resource types aren't dynamically populated in the allowlist.

  • Service Graph Connector for GCP

    The Project Number field is populated in the GCP Project [cmdb_ci_gcp_project] table, enabling the quick identification of GCP projects when searching by project number.

  • Tag Governance

    Enhanced functionality for better visualization and navigation.

  • Learning Enhanced Automation Playbook (LEAP)

    The Learning Enhanced Automation Playbook (LEAP) application uses AI to analyze incident data and facilitate the creation of automation that resolves high-impact issues for Service Operations teams. By leveraging data-driven analytics to accurately identify critical incidents, LEAP enables a more proactive problem management approach.

  • AI Agent Topology Mapping

    Get transparency and oversight of AI agents, including clear tracking of their business ownership.

See ITOM Visibility for more information.

Activation and other requirements

Activation information

ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store..