ITOM AIOps release notes
Release version: Australia
Updated March 12, 2026
1 minute to read
The ServiceNow® ITOM AIOps application helps you to keep track and maintain the health of the services in your organization. ITOM AIOps was enhanced and updated in the Australia release.
About ITOM AIOps
- ServiceNow Store updates for ITOM AIOps
- The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details:
- Service Reliability Management (SRM)
- Service Level Objective Management
- Service Observability
- Event Management
- Health Log Analytics
- AIOps Dashboards
- Agent Client Collector Log Analytics (ACC-L)
- Integrations Launchpad
- Express List
- Metric Intelligence
- Alert Automation
- Service Operations Workspace (SOW) for ITOM
- Synthetic Monitoring
See ITOM AIOps for more information.
Activation and other requirements
Important:
ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
- Activation information
- Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup.
- Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store.