Industrial Connected Workforce Mobile Experience release notes
The ServiceNow® Industrial Connected Workforce Mobile Experience (ICW Mobile) application provides a mobile‑first experience for frontline industrial workers. This application enables them to perform tasks, report deviations, escalate issues, and access standards and knowledge content directly from handheld devices. Designed for reliability in high‑activity environments, ICW Mobile enables operators to stay productive whether online or offline. ICW Mobile is a new application in the Australia release.
About Industrial Connected Workforce Mobile Experience
- Use the AI Enhanced recommended actions for Industrial Connected Workforce Mobile Experience (ICW Mobile) feature to access external sources related to a deviation and review why the document is relevant to the incident.
- Use the action plan skill available with AI Enhanced recommended actions for ICW Mobile to create and organize resolution action items related to deviation.
- Empower shop floor workers with new mobile task views and production‑day filtering to focus on what needs immediate attention.
- Access and navigate published standards on any device with an enhanced Standards Hub optimized for small‑screen navigation.
- Report issues faster with streamlined creation of actions, deviations, and breakdown reports directly from the shop floor.
- Find the information that you need quickly using AI-powered search functionality across tasks, standards, and articles from a single mobile interface.
- Improve guided task accuracy and speed with integrated barcode and QR scanning support.
See Exploring Industrial Connected Workforce Mobile Experience for more information.
Activation and other requirements
- Activation information
Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Version 3.0.1
Run centerline audit tasks from the shop floor, and execute work set tasks from an ordered list of sub-activities that shows line status and LOTO(TO) level.
What's new
- Centerline audit tasks on mobile
- Run centerline audits from the shop floor instead of on paper. Open a centerline audit task on your mobile device, move between setting groups in any order, and enter the measured value for each setting to see immediately whether it's within specification. Before you start a task, you can view and edit its details, including the active material.
- Setting definition details during an audit
- Open the full specification for a setting definition while you run a centerline audit, without leaving the audit.
- Automatic deviations for out-of-specification settings
- Track non-compliant settings as soon as an audit ends. When you submit a centerline audit task, a deviation is created automatically for each parameter that's outside its specification limits, with no manual deviation entry required.
- Sub-activity list for work set tasks
- Execute a work set task from a single screen. When you open a work set task, the Tasks tab lists its Industrial Guided Tasks, actions, centerline tasks, deviations, and root cause analyses in execution order, so you don't need to open a related list. Each card shows the short description, task type, state, assigned user, equipment or functional location, planned start, and line status and LOTO(TO) level when set. Cards for inactive sub-activities show fewer details. Select a card to open the sub-activity.
- Line status and LOTO(TO) level in the action header
- See the safety context for an action before you perform it. When an action has a LOTO(TO) level or line status, those values appear in the header of the action record.
Australia General Availability
The ServiceNow® Industrial Connected Workforce Mobile Experience (ICW Mobile) application provides a mobile‑first experience for frontline industrial workers. This application enables them to perform tasks, report deviations, escalate issues, and access standards and knowledge content directly from handheld devices. Designed for reliability in high‑activity environments, ICW Mobile enables operators to stay productive whether online or offline. ICW Mobile is a new application in the Australia release.
What's new
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Contextualize an external document using AI Enhanced recommended actions for ICW Mobile
- Contextualize an external document to get an explanation of why the document is relevant to the selected deviation.
- Generate an action plan using AI Enhanced recommended actions for ICW Mobile
- Create an action plan to help resolve your ICW deviation using relevant documentation.
Australia Early Availability
The ServiceNow® Industrial Connected Workforce Mobile Experience (ICW Mobile) application provides a mobile‑first experience for frontline industrial workers. This application enables them to perform tasks, report deviations, escalate issues, and access standards and knowledge content directly from handheld devices. Designed for reliability in high‑activity environments, ICW Mobile enables operators to stay productive whether online or offline. ICW Mobile is a new application in the Australia release.
What's new
- Mobile Task Management
- Manage all task‑related activity from intuitive mobile views tailored for shop floor workers to improve visibility and responsiveness during operations.Clear status indicators and color cues help in identifying critical or overdue tasks, improving responsiveness during operations.
- Mobile Standards Hub
- Browse, request, and access published standards tailored to your functional location using the mobile Standards Hub.Embedded rating and feedback mechanisms support continuous improvement of documentation and frontline usability.
- Intuitive and minimal input actions
- Create actions, deviations, breakdowns, and follow‑up tasks directly from the mobile interface with minimal input to accelerate issue reporting.Integrated escalation workflows help operators move seamlessly from detection to analysis, such as starting an RCA directly from a deviation.
- Guided Task Execution
- Execute guided tasks on the shop floor by following step‑by‑step instructions with embedded media, validation checks, and barcode or QR scanning.Skill validation helps prevent unauthorized execution of tasks that require specific certifications or training.
- Performance & Reliability Enhancements
- Continue working in low‑connectivity environments with offline caching that saves your progress and synchronizes updates when connectivity returns.Optimized load times and reduced latency to create a smooth user experience across industrial environments.
- Report any safety related incident
- Report, triage, and investigate health and safety‑related incidents directly from the mobile interface through ICW integration with Health and Safety.You can create Industrial Standards based on a safety incident that helps you maintain safe working environment.
Plugin information
- New plugins
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The following plugins are new in Australia:
ICW Mobile (sn_icw_mobile): Contains the Industrial Connected Workforce Mobile Experience application.