Regulatory Change Management release notes
The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Australia release.
About Regulatory Change Management
- ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration.
- Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress.
Review the updated skill family name for Regulatory change management Now Assist skills.
Review the updated AI experience with three licensing tiers.
See Regulatory Change Management for more information.
Activation and other requirements
- Activation information
Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
August 2026
The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Australia release.
What's changed
- ServiceNow Otto® name announcement
- ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM.
July 2026
The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Australia release.
What's changed
- Large language models on the ServiceNow AI Platform®
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
- Default AI model provider for regulatory alert recommendation skills
- After upgrading to version 22.4.0, the regulatory alert recommendation skills in ServiceNow Otto for Integrated Risk Management (IRM) use AWS Claude as the default model provider.
- Default AI model provider for agentic workflows
- After upgrading to version 22.4.0, the Get regulatory analysis and Generate regulatory action plans agentic workflows use AWS Claude as the default model provider.
April 2026
The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Australia release.
What's changed
- Now Assist skills for Risk & Sustainability
- The skill family name Regulatory change management has been updated to Regulatory change to improve naming clarity and consistency within Now Assist skills for Risk & Sustainability under the Technology workflow module in the AI Admin Hub Center.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Australia
The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Australia release.
What's new
- Smart assessment versioning of regulatory assessment templates
- You can create a version of an existing regulatory assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New regulatory assessments use the latest published version of the template.