Field Service Management release notes
Release version: Australia
Updated March 12, 2026
1 minute to read
The ServiceNow® Field Service Management (FSM) application enables your organization to efficiently manage Field Service operations including work order dispatch, scheduling, and mobile workforce enablement. Field Service Management was enhanced and updated in the Australia release.
About Field Service Management
- Increase productivity by Field Service Managers, who can do their work from anywhere on their mobile device with Field Service Manager Mobile.
- Allow overbooking in priority cases, consider holidays at the territory level, enable flexible sourcing for work and travel times, and consider task dependencies when scheduling or rescheduling appointments through advanced lead-time management.
- Determine appointment availability by using territory through APIs, without providing specific contact or location information.
- View run summaries in Schedule Optimization to understand what was evaluated during scheduling, including objectives, constraints, travel mode, and assignment outcomes.
- Review the Field Service Management features and activation plugins now available through the ServiceNow Store application. For more details, see the "Changed in the Release" section.
See Field Service Management for more information.
Activation and other requirements
- Activation information
Field Service Management is a ServiceNow AI Platform feature that is active by default.