---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/australia/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Australia

# Australia {#ariaid-title1}

Release version: Australia  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field Service Management enhancements and new features in the Australia release.

## What's new {#field-service-management-australia-rn__field-service-management-australia-rn-new}

[Dispatcher Workspace v10.1.0](https://www.servicenow.com/docs/access?context=view-task-calendar&version=australia&pubname=australia-field-service-management&ft:locale=en-US)

:   View break and lunch details directly within task events on the calendar in Dispatcher Workspace. Dispatchers no longer need to open a separate record to see when an agent is on break. Lunch breaks can be viewed directly
    within scheduled tasks.

    Dispatchers can [build quick filters](https://www.servicenow.com/docs/access?context=quick-filters-dw&version=australia&pubname=australia-field-service-management&ft:locale=en-US) for the task panel and calendar using criteria such as skill, parts, and SLA breach. A task filter removes tasks that don't match, while a calendar filter grays
    them out instead of removing them.

    Avoid ferries when dispatchers view agent routes on the Dispatcher Workspace map. When an administrator enables the [avoid ferry routes property](https://www.servicenow.com/docs/access?context=r_PropInstallWFieldServMgmnt&version=australia&pubname=australia-field-service-management&ft:locale=en-US) (`sn_fsm_disp_wrkspc.dispatcher_workspace.avoid_ferry_routes`), routes use land roads even if they take longer, and a ferry
    is used only when no land route is available.

[Shift Scheduling v7.3](https://www.servicenow.com/docs/access?context=embedded-breaks-and-lunches&version=australia&pubname=australia-field-service-management&ft:locale=en-US)
:   Embed breaks and lunches directly within a work order task. Breaks can transition automatically at their scheduled start and end time, or require manual action from the technician, based on the new Auto-status breaks
    setting. Either way, the work order task pauses and resumes with the break, with the change logged to the work notes in a work order task.

[Field Service Mobile v2.1.0 break and recurring event updates](https://www.servicenow.com/docs/access?context=extend-break-mobile&version=australia&pubname=australia-field-service-management&ft:locale=en-US)
:   Take a break before its scheduled time, extend a break in progress up to your organization's configured limit, or end a break early when your organization allows it. The break updates on your schedule to reflect the
    actual time. Create recurring personal events directly from the mobile agent app.

[Manager Mobile v1.2 recurring events](https://www.servicenow.com/docs/access?context=event-manager-mobile&version=australia&pubname=australia-field-service-management&ft:locale=en-US)
:   Create and manage recurring personal events for agents from Manager Mobile.
{#field-service-management-australia-rn__field-service-management-rn-2026-10-new-list}