Content Understanding release notes
Release version: Australia
Updated July 28, 2026
1 minute to read
The ServiceNow® Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.
About Content Understanding
- Capture structured data from documents, review extracted values, and integrate the results into downstream processes.
- Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
- Use a multimodal tool to process documents and images within custom skills.
- Enable document chat in Virtual Agent.
- Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making.
See Content Understanding for more information.
Activation and other requirements
Important:
Content Understanding is available in the ServiceNow Store.
Australia
The ServiceNow® Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.
What's new
- Extract information from documents
- Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes.
- Content insights AI agent
- Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
- Attachment Summarization
- Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents.