--- sourceDocument: Australia Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/australia/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Australia Patch 6 Hotfix 1 # Australia Patch 6 Hotfix 1 {#ariaid-title1} Release version: Australia Updated September 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Australia Patch 6 Hotfix 1 Australia Patch 6 Hotfix 1, released on September 24, 2026, addresses several issues related to Knowledge Management in the ServiceNow Australia release. This hotfix improves the accuracy and formatting of translated knowledge articles, document imports, and policy publications. It is applicable to customers using the Australia release and its earlier patches, ensuring a seamless upgrade path. Show full answer Show less ## Key Fixes and Their Impact * **Machine Translate Content Replacement (PRB1990998):** Fixes a problem where machine translation of knowledge articles with blocks was overwriting translated blocks with English content. This ensures that translated content remains intact and accurate after machine translation operations. * **Anchor Tags in URLs on Word Imports (PRB1999848):** Resolves an issue where anchor tags (#) in URLs were stripped from Word document imports, causing links to navigate incorrectly. After this fix, links retain anchor tags and direct users to the intended section. * **Table Border Formatting (PRB2063214):** Corrects the display of tables in generated knowledge base articles, preventing incorrect bold borders that differed from the source document formatting. * **Bullet Point Rendering (PRB2070212):** Fixes the style of second-level bullet points in imported documents to display as hollow circles instead of filled black circles, matching the expected formatting. * **Hyperlink Line Breaks in Imported Documents (PRB2082853):** Addresses an issue where hyperlinks imported from Word documents appeared on new lines instead of inline, improving readability and layout consistency in knowledge articles and policy text. ## Upgrade Considerations This hotfix is compatible with all previous Australia patch versions (Patch 1 through Patch 6). Customers should upgrade to this latest hotfix to benefit from these critical fixes. It is recommended to follow the ServiceNow upgrade guidelines and refer to the official release cycle documentation for a smooth update process. ## Additional Information This release also notes the availability of the ServiceNow AI Platform® in Regulated Market environments, which may be relevant for customers operating in isolated or regulated contexts. The Australia Patch 6 Hotfix 1 release contains fixes to these problems. Build information: : Build date: 09-18-2026_1033 : Build tag: glide-australia-02-11-2026__patch6-hotfix1-09-16-2026 Important: For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/OSfg8SoGoJ414EmfbBJTsg "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades."). For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#australia-patch-6-hf-1-PO__p_download-version} Note: This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854). ## Fixed problem {#australia-patch-6-hf-1-PO__section_frw_hzv_pkc} {#australia-patch-6-hf-1-PO__all-other-fixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Knowledge Management PRB1990998 | Selecting 'Machine Translate' on a source article with knowledge blocks is overriding translated block content | Before selecting 'Machine Translate', there are different block numbers in the different language articles. After, the block in the targeted translation article is replaced with the English version block. | 1. Log in to a base instance as a user with elevated privileges. 2. Navigate to the English version of any article that has a published translated version and has blocks in it. 3. Navigate to the article body section of the English version. 4. Add a test sentence. 5. Select the Update button to save changes to the English version. 6. Scroll to the 'Related Links' section. 7. Select Translate. 8. From the 'Translate to' option, select the language of the existing translated version of the article. 9. Validate the blocks on both the language articles.Observe that there are two different block numbers. 10. Select the Machine Translate button. 11. Confirm that the translated content includes the test sentence. {#australia-patch-6-hf-1-PO__ol_er2_yzv_pkc} Observe that the block has been replaced with the English version block in the targeted translation article. | | Knowledge Management PRB1999848 | Anchor tags ('#') in URLs are stripped from Word document imports in knowledge articles | The anchor shouldn't be removed and the link should take the user to anchored area. Instead, the anchor is removed, and the link takes the user to the top of the page. | 1. Navigate to KnowledgeImport articles. 2. Import a Word document that has a URL with an anchor tag. 3. Verify that the import is completed. {#australia-patch-6-hf-1-PO__ol_c1q_mzv_pkc} Observe that the anchor tag part of the URL is removed from the link. When the user selects the URL, it navigates to the top of page instead of the anchored area. | | Knowledge Management PRB2063214 | Tables in the generated KB article are displayed with bold borders, which differs from the source document formatting | This logic comes from the Word to HTML conversion from the KM API. | 1. Navigate to Policy and ComplianceCompliance Workspace. 2. Create a policy record (or use an existing draft policy). 3. Populate the required policy fields. 4. Assign yourself as the policy owner. 5. Enable the policy for knowledge publication (if applicable in the environment). 6. Create a .docx file that includes a table. 7. Upload the file using the Import Policy Text button. 8. Verify that the document content is imported into the policy text section. 9. Save and update the policy record. 10. Move the policy through the life cycle: DraftReviewAwaiting ApprovalApproved. 11. Publish the policy by selecting Publish. 12. Confirm the policy transitions to the 'Published' state. 13. Verify whether a corresponding Knowledge Article is automatically generated in kb_knowledge and linked to the policy record. {#australia-patch-6-hf-1-PO__ol_tty_g1w_pkc} Observe that the generated Knowledge Article may incorrectly display tables with bold borders. | | Knowledge Management PRB2070212 | Second-level bullet points render as filled black circles instead of the expected empty/hollow circle | The bullet style for second-level items is incorrect. The logic comes from the Word to HTML conversion from the KM API. | 1. Navigate to Policy and ComplianceCompliance Workspace. 2. Create a policy record (or use an existing draft policy). 3. Populate the required policy fields. 4. Assign yourself as the policy owner. 5. Enable the policy for knowledge publication (if applicable in the environment). 6. Create a .docx file that includes a bulleted list with two levels. 7. Upload the file using the Import Policy Text button. 8. Verify that the document content is imported into the policy text section. 9. Save and update the policy record. 10. Move the policy through the life cycle: DraftReviewAwaiting ApprovalApproved. 11. Publish the policy by selecting Publish. 12. Confirm the policy transitions to the 'Published' state. 13. Verify whether a corresponding Knowledge Article is automatically generated in kb_knowledge and linked to the policy record. {#australia-patch-6-hf-1-PO__ol_k1x_qzv_pkc} Observe that the generated Knowledge Article may render second-level bullet points as filled black circles. | | Knowledge Management PRB2082853 | When Word documents are converted to policy text or knowledge articles, hyperlinks appear on a new line instead of remaining on the same line | The dom element of the hyperlink gets nested inside the paragraph for the hyperlink, which continues on the same line correctly. However, the JAVA code points to the closing of a paragraph tag before the hyperlink tag, so it becomes a sibling and not a child. This makes it go to a new line. | 1. Create a document with three links in the same line. 2. Import the document as a knowledge article. {#australia-patch-6-hf-1-PO__ol_n2k_21w_pkc} Observe that some of the links appear on a new line. | [ ] {#australia-patch-6-hf-1-PO__all-other-fixes} ## Fixes included {#australia-patch-6-hf-1-PO__section_grw_hzv_pkc} Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in. * [Australia Patch 6](https://servicenow-prod.fluidtopics.net/ssn~Ws08eYgep7PjJY7rPA "The Australia Patch 6 release contains important problem fixes.") * [Australia Patch 5](https://servicenow-prod.fluidtopics.net/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * [Australia Patch 4](https://servicenow-prod.fluidtopics.net/hpSe6FW9rwONQbG06dlmzQ "The Australia Patch 4 release contains important problem fixes.") * [Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") * [Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.") * [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") * [Australia security and notable fixes](https://servicenow-prod.fluidtopics.net/qWLxHD7ly2mMbhVpM1~MRQ "The Australia release contains important problem fixes.") * [All other Australia fixes](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.") {#australia-patch-6-hf-1-PO__ul_dyj_wzw_gkc} *[\>]: and then