Australia Patch 3 Hotfix 4
Release version: Australia
Updated August 19, 2026
1 minute to read
The Australia Patch 3 Hotfix 4 release contains fixes to these problems.
- Build information:
- Build date: 08-17-2026_1435
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.
For more information about the release cycle, see the ServiceNow Release Cycle.
Note:
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.
Fixed problem
| Problem | Short description | Description | Steps to reproduce |
|---|---|---|---|
|
Virtual Agent PRB2064355 |
Auto Chat executions are faulted | There is an intermittent failure in fetching the JWT token from CS, which is causing the faulted conversations. |
Fixes included
Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.